About Company
The Radisson Blu Hotel & Convention Centre, Kigali stands as an iconic landmark in Rwanda’s vibrant capital, offering world-class hospitality and an unparalleled guest experience. As part of the globally renowned Radisson Hotel Group, we are committed to delivering memorable moments through our ‘Yes I Can!’ service philosophy. Our property features 292 luxurious rooms and suites, extensive meeting facilities including the largest Convention Centre in East Africa, multiple exquisite dining options, and state-of-the-art amenities. We pride ourselves on our diverse and dedicated team, fostering an environment of growth, respect, and excellence. Joining us means becoming a part of a dynamic team that contributes to Kigali’s reputation as a premier destination for business and leisure travelers alike. We value passionate individuals who are eager to make a significant impact on our guests’ stays and uphold the high standards synonymous with the Radisson Blu brand. We believe in empowering our employees and investing in their professional journey within our esteemed hospitality network.
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Job Description
We are seeking a highly motivated and service-oriented Hotel Receptionist with strong administrative support capabilities to join our front office team at the Radisson Blu Hotel & Convention Centre, Kigali. This pivotal role is the first point of contact for our esteemed guests, setting the tone for their entire stay. You will be responsible for creating an exceptional arrival and departure experience, managing guest inquiries, and providing comprehensive administrative assistance to ensure the smooth operation of the front desk. The ideal candidate will possess an impeccable professional demeanor, excellent communication skills, and a genuine passion for hospitality. You will handle reservations, process payments, provide local information, and resolve guest issues promptly and courteously. Beyond direct guest interaction, this role involves managing correspondence, organizing front office documents, and supporting various departmental needs. You will be instrumental in upholding our brand’s reputation for outstanding service and ensuring every guest leaves with a lasting positive impression. If you thrive in a fast-paced environment, have a keen eye for detail, and are dedicated to delivering outstanding guest satisfaction, we invite you to contribute your talents to our world-class establishment.
Key Responsibilities
- Greet and welcome guests in a warm, friendly, and professional manner upon arrival and throughout their stay, demonstrating genuine Rwandan hospitality.
- Handle guest check-ins and check-outs efficiently, accurately, and in accordance with hotel procedures, ensuring a seamless experience.
- Process reservations, cancellations, and modifications, ensuring all details are accurate, confirmed, and communicated effectively.
- Manage guest accounts, process payments, and balance daily transactions using the hotel’s property management system (PMS).
- Provide comprehensive information regarding hotel facilities, services, amenities, and local attractions, offering personalized recommendations.
- Address guest inquiries, requests, and complaints promptly and professionally, escalating issues as necessary to ensure swift and satisfactory resolution.
- Maintain a clean, organized, and welcoming front desk area, reflecting the hotel's high standards of presentation.
- Assist with various administrative tasks such as mail handling, message taking, filing, data entry, and managing office supplies.
- Operate multi-line phone systems, directing calls to appropriate departments or individuals, and managing incoming and outgoing correspondence.
- Collaborate effectively with other hotel departments including housekeeping, concierge, and F&B to ensure seamless guest service and operational harmony.
- Adhere to all hotel security, safety, and privacy policies and procedures, protecting guest information and property.
- Perform wake-up calls, arrange transportation, and provide other personalized guest services as required.
- Maintain accurate records of room availability, guest requests, special notes, and operational logs.
Required Skills
- Proven experience of at least 1 year in a customer service role, preferably within the hospitality industry.
- Exceptional verbal and written communication skills in English and Kinyarwanda.
- Proficiency in using hotel property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and ability to multitask effectively under pressure, with excellent attention to detail.
- A keen eye for detail, proactive problem-solving abilities, and a customer-centric approach.
- Impeccable professional appearance and a positive, 'can-do' attitude, embodying the spirit of hospitality.
- Ability to work flexible shifts, including evenings, weekends, and holidays, as per operational needs.
Preferred Qualifications
- Diploma or degree in Hospitality Management, Tourism, or a related field.
- Fluency in additional languages (e.g., French, Swahili) to cater to our diverse international clientele.
- Previous experience as a Hotel Receptionist or in a similar front office role within a reputable hotel.
- In-depth knowledge of local attractions, culture, and amenities in Kigali to enhance guest experiences.
Perks & Benefits
- Competitive salary and attractive service charge incentives.
- Comprehensive health insurance package for you and your dependents.
- Daily staff meals prepared by our expert culinary team.
- Extensive professional development and continuous training opportunities.
- Clear pathways for career advancement within Radisson Hotel Group, locally and internationally.
- Exclusive employee discounts on hotel stays and F&B services at Radisson properties worldwide.
- A supportive, inclusive, and vibrant work environment that values teamwork and individual contributions.
- Provided uniform and professional laundry service.
- Access to a dynamic international network of hospitality professionals.
How to Apply
Interested candidates are encouraged to submit their application by clicking on the link below. Please ensure your resume highlights your relevant experience in hospitality and customer service, and include a compelling cover letter detailing why you are the ideal candidate for this pivotal role at Radisson Blu Hotel & Convention Centre, Kigali. We look forward to reviewing your application and potentially welcoming you to our team.
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