About Company

Simba Supermarket is a leading retail chain in Rwanda, renowned for its commitment to offering a diverse range of high-quality products at competitive prices. With multiple branches across Kigali, we are dedicated to serving our communities by providing an exceptional shopping experience in a clean, friendly, and well-stocked environment. We pride ourselves on our customer-centric approach, fostering a welcoming atmosphere for both our shoppers and our valued employees. Joining Simba Supermarket means becoming part of a dynamic team that values integrity, teamwork, and continuous improvement in the bustling retail sector.

Job Description

Are you a proactive, customer-focused individual with a keen eye for detail and a passion for providing excellent service? Simba Supermarket is excited to announce immediate openings for Store Cashiers to join our thriving retail team in Kigali, Kigali City. As a Store Cashier, you are the face of our supermarket, playing a pivotal role in ensuring a smooth, efficient, and friendly checkout experience for every customer. This isn’t just a job; it’s an opportunity to be at the heart of our operations, directly impacting customer satisfaction and contributing to our brand’s reputation for excellence.

In this fast-paced and rewarding role, you will be responsible for accurately processing transactions, handling various payment methods, and assisting customers with their inquiries while maintaining a positive attitude. We are looking for individuals who can multitask effectively, remain calm under pressure, and consistently deliver service with a smile. This position offers a chance to develop valuable skills in customer relations, financial handling, and inventory management within a supportive team environment. We value reliability, a strong work ethic, and individuals eager to grow with us. If you are ready to embark on a fulfilling career in retail and contribute to a well-established Rwandan brand, we encourage you to apply today!

Key Responsibilities

• Greet customers warmly and process transactions accurately and efficiently using point-of-sale (POS) systems.
• Handle cash, credit/debit card payments, and mobile money transactions, ensuring proper reconciliation at the end of each shift.
• Maintain a clean and organized checkout area, ensuring shopping baskets and carts are available for customers.
• Address customer inquiries, provide information about products, promotions, and store policies, and resolve minor issues or escalate as necessary.
• Assist with bagging groceries and other purchases, ensuring items are handled with care.
• Monitor checkout queues and call for assistance when necessary to ensure prompt service.
• Conduct periodic price checks and assist in restocking shelves near the checkout area when time permits.
• Adhere strictly to all company policies, procedures, and security protocols related to cash handling and customer service.
• Collaborate with team members and supervisors to ensure a cohesive and productive work environment.

Required Skills

• Excellent customer service and communication skills.
• Strong basic mathematical abilities and attention to detail for accurate transaction processing.
• Ability to work effectively in a fast-paced retail environment.
• High level of reliability, punctuality, and a strong work ethic.
• Basic computer literacy to operate POS systems.
• Ability to stand for extended periods and lift moderate weights (e.g., grocery items).

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a cashier, customer service, or retail role.
• Proficiency in Kinyarwanda and English.
• Familiarity with various payment methods, including mobile money platforms.

Perks & Benefits

• Competitive monthly salary.
• Opportunity for professional growth and career advancement within a leading retail chain.
• Comprehensive on-the-job training.
• Supportive and collaborative work environment.
• Staff discounts on store purchases.
• Contribution to a dynamic and essential service in the community.

How to Apply

To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application.

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