About Company
SmartSites is a leading full-service digital marketing agency headquartered in Boston, MA. We provide a wide array of services, including web design, SEO, and digital marketing, to businesses of all sizes. We are a rapidly growing company with a collaborative and supportive work environment. We pride ourselves on our innovative approach and commitment to client success. At SmartSites, we believe in fostering a culture of continuous learning and professional development, offering ample opportunities for growth and advancement within the company.
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Job Description
SmartSites is seeking a talented and passionate WordPress Support Specialist to join our remote team. In this role, you will be the primary point of contact for clients experiencing technical issues with their WordPress websites. You will troubleshoot problems, provide technical support, and ensure the smooth operation of our clients’ online presence. This is a fast-paced role requiring excellent problem-solving skills, a strong understanding of WordPress, and the ability to communicate effectively with both technical and non-technical audiences. You will be part of a supportive and collaborative team, working closely with our developers and other support specialists to resolve issues efficiently and effectively. This is an excellent opportunity for a highly motivated individual to contribute to a rapidly growing company and further their career in the dynamic field of web development and support. We are a team that values collaboration, innovation, and a commitment to excellence. We prioritize a healthy work-life balance, empowering our team to achieve success both professionally and personally.
Key Responsibilities
- Provide first-line technical support to clients experiencing WordPress website issues.
- Troubleshoot and resolve technical problems, including plugin conflicts, theme issues, and security vulnerabilities.
- Diagnose and resolve website performance problems.
- Provide guidance and training to clients on WordPress best practices.
- Maintain accurate records of client interactions and resolutions.
- Collaborate with developers and other team members to address complex issues.
- Contribute to the ongoing improvement of our support processes and documentation.
- Proactively identify and resolve potential website problems before they impact clients.
- Maintain a high level of customer satisfaction.
- Participate in team meetings and contribute to a positive work environment.
Required Skills
- Extensive knowledge of WordPress, including themes, plugins, and core functionality.
- Experience with website troubleshooting and problem-solving.
- Strong understanding of HTML, CSS, and JavaScript.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with various CMS plugins.
- Ability to quickly adapt to new challenges and technologies.
- Proficient in using support ticketing systems.
Preferred Qualifications
- Bachelor's degree in Computer Science or a related field.
- Experience working in a fast-paced environment.
- Experience with website security best practices.
- Familiarity with SEO principles.
- Experience with Google Analytics and other web analytics tools.
Perks & Benefits
- Competitive salary and benefits package
- Remote work flexibility
- Opportunities for professional development and growth
- Collaborative and supportive work environment
- Paid time off and holidays
How to Apply
Please submit your resume and cover letter through our online application portal.
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