About Company
Career.supersecrets excels at connecting top talent with leading hospitality venues across Lagos, empowering individuals to thrive in dynamic environments. For dedicated waitstaff seeking an environment that values impeccable service and guest satisfaction, our partners offer unparalleled opportunities for growth and skill development. We champion diverse teams and foster a culture where every team member feels empowered to deliver exceptional experiences, contributing directly to guest delight. Join us and discover a career path where your passion for service truly shines, making a tangible difference in the premium hospitality sector.
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Job Description
Are you a passionate and detail-oriented individual with a flair for hospitality? Career.supersecrets, a premier talent acquisition partner, is seeking enthusiastic and professional Waitstaff to join the teams of our esteemed clients – luxurious hotels and high-end restaurants located in the vibrant heart of Victoria Island, Lagos. This is an incredible opportunity to elevate your career within the hospitality sector, contributing to an environment renowned for its exceptional service and guest satisfaction.
As a Waitstaff specializing in room and board services, you will be the face of our clients’ establishments, ensuring every guest experiences unparalleled dining and comfort. Your role will involve meticulously setting up dining areas, taking food and beverage orders accurately, serving meals with grace and efficiency, and attending to guests’ needs promptly and courteously. This position requires an individual who thrives in a fast-paced environment, possesses excellent communication skills, and maintains a pristine appearance.
We are looking for individuals who take pride in anticipating guest needs, proactively resolving any issues, and consistently going the extra mile to create memorable moments. You will be instrumental in upholding the high standards of our clients, ensuring that every interaction reflects professionalism and a genuine commitment to excellence. Your day-to-day will involve working closely with kitchen staff, baristas, and other front-of-house team members to ensure seamless service delivery from order placement to meal completion and table clearing.
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This role isn’t just about serving food; it’s about crafting an experience. It’s about understanding menu details, recommending specials, managing dietary requests, and creating a warm, inviting atmosphere. If you are dedicated to delivering five-star service, eager to learn and grow, and ready to become a vital part of a distinguished hospitality team in Victoria Island, we encourage you to apply. This is your chance to shine in a role where your contribution directly impacts guest satisfaction and the reputation of a leading establishment.
Key Responsibilities
- Greet and seat guests warmly and professionally, presenting menus and explaining daily specials.
- Accurately take food and beverage orders, noting any special requests or dietary restrictions.
- Serve food and beverages promptly and efficiently to guests in dining areas and through room service.
- Ensure dining areas and tables are clean, tidy, and appropriately set before, during, and after service.
- Anticipate guest needs, offering assistance and responding to inquiries in a timely and courteous manner.
- Process guest payments accurately and handle cash/card transactions responsibly.
- Collaborate effectively with kitchen staff and other team members to ensure smooth service delivery.
- Maintain a thorough knowledge of menu items, ingredients, and preparation methods.
- Handle guest complaints or concerns with professionalism, escalating when necessary.
- Adhere strictly to all health, safety, and hygiene standards and regulations.
Required Skills
- Proven experience as waitstaff or in a similar hospitality role (minimum 6 months)
- Excellent customer service and communication skills
- Strong interpersonal skills with a friendly and professional demeanor
- Ability to work efficiently in a fast-paced environment
- Attention to detail and accuracy in order taking and service
- Good physical stamina to stand and walk for extended periods
- Basic numeracy for handling payments and managing bills
- A positive attitude and strong work ethic
Preferred Qualifications
- Diploma or certification in Hospitality Management or related field
- Familiarity with POS (Point of Sale) systems
- Knowledge of food and wine pairings
- Ability to speak multiple languages (e.g., French, local Nigerian languages)
Perks & Benefits
- Competitive salary and service charge opportunities
- Opportunities for professional development and career advancement
- Comprehensive health benefits package
- Staff meals during shifts
- Supportive and collaborative team environment
- Exposure to high-end hospitality operations
- Employee recognition programs
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their relevant experience and why they are a great fit for this role. We look forward to reviewing your application!
