About Company
Imagine a dynamic environment where your passion for hospitality flourishes. Career.supersecrets is not just a recruitment platform; we partner with leading establishments across Lagos, connecting exceptional talent with roles that truly matter. For a waitstaff professional, this means access to diverse, reputable dining settings where your skills in service and guest satisfaction are not only valued but actively honed. We believe in fostering growth, providing opportunities that elevate your career, and ensuring you join a team where warmth, efficiency, and a genuine smile make all the difference. Join us, and discover where your hospitality journey can truly shine.
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Job Description
Are you a hospitality enthusiast with a passion for delivering exceptional dining experiences? Career.supersecrets is seeking dedicated and enthusiastic Waitstaff professionals to join our network of premier dining establishments in Bariga, Shomolu. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are committed to providing outstanding service to guests, whether in a vibrant restaurant setting or through meticulous room service. As a key member of the dining team, you will be the face of hospitality, ensuring every guest interaction is memorable and every meal service is executed flawlessly.
In this crucial role, you will be responsible for a seamless guest journey from arrival to departure. This includes expertly presenting menus, assisting guests with selections, accurately taking food and beverage orders, and skillfully serving meals and drinks. Your keen eye for detail will be essential in setting tables, maintaining cleanliness standards, and ensuring the dining area or guest room is always inviting. Beyond the technical aspects, we value your ability to anticipate guest needs, respond to inquiries with professionalism, and resolve any concerns promptly and courteously. For room service duties, you will manage order delivery to guest rooms, ensuring timely and discreet service, and handling all associated billing with precision. Your friendly demeanor and proactive approach will significantly contribute to a positive and refined dining atmosphere, making guests feel truly valued and cared for. This position offers a chance to grow your skills within a supportive team, contributing directly to guest satisfaction and the overall reputation of the establishment.
Key Responsibilities
- Greet guests warmly and present menus, explaining daily specials and answering questions about food and beverages.
- Take accurate food and beverage orders using a Point-of-Sale (POS) system or manual order pads.
- Serve food and beverages promptly and efficiently, adhering to service standards and presentation guidelines.
- Process guest payments accurately, handle cash and credit card transactions, and manage billing for room service.
- Clear and reset tables efficiently, maintaining cleanliness and organization in dining areas.
- Deliver room service orders to guest rooms, ensuring discretion, accuracy, and timely service.
- Monitor guest satisfaction, anticipate needs, and respond to requests and complaints professionally.
- Collaborate effectively with kitchen staff and other team members to ensure smooth service operations.
- Maintain a thorough knowledge of menu items, ingredients, common allergens, and beverage offerings.
- Assist with opening and closing duties, including stocking supplies, cleaning equipment, and preparing for service.
Required Skills
- Excellent customer service and communication skills
- Ability to work effectively in a team-oriented environment
- Strong attention to detail and ability to multitask
- Physical stamina to stand, walk, and carry trays for extended periods
- Basic mathematical skills for handling payments and making change
- Professional appearance and demeanor
Preferred Qualifications
- Previous experience (6+ months) in a waitstaff or customer service role, preferably within a hotel or restaurant setting.
- Familiarity with POS systems.
- Knowledge of food safety and hygiene standards.
Perks & Benefits
- Competitive salary and potential for tips/service charge.
- Opportunity for professional development and career growth.
- Staff meals provided during shifts.
- A supportive and friendly work environment.
- Direct impact on guest satisfaction and the overall dining experience.
How to Apply
Interested candidates are invited to click the application link below to submit their resume and a brief cover letter outlining their experience and passion for hospitality. We look forward to reviewing your application!
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