About Company
De Rigg Place is a distinguished hospitality establishment nestled in the vibrant heart of Surulere, Lagos. We pride ourselves on offering our guests an exquisite blend of comfort, luxury, and authentic Nigerian hospitality. Our commitment to exceptional service extends across our accommodation, fine dining restaurants, and bespoke event spaces. At De Rigg Place, we believe that every interaction is an opportunity to create a memorable experience, and our team is the cornerstone of this philosophy. We foster a supportive and professional environment where talent is nurtured, and dedication is rewarded. Join us and become a part of a team dedicated to setting the standard for premium hospitality in Lagos.
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Job Description
We are seeking a dedicated and enthusiastic Waitstaff to join our dynamic dining service team at De Rigg Place. In this pivotal role, you will be the face of our dining experience, responsible for ensuring every guest enjoys impeccable service, whether they are dining in our restaurant, enjoying a meal in their room, or attending an event. You will play a crucial role in creating a welcoming atmosphere, guiding guests through our menu offerings, and ensuring their needs are met with efficiency and a genuine smile. This position requires an individual who is passionate about food and beverage, possesses excellent interpersonal skills, and thrives in a fast-paced environment. You will be responsible for setting up dining areas, taking accurate orders, serving food and beverages promptly, and processing payments. Furthermore, you will manage room service requests with discretion and efficiency, ensuring guests receive their orders as specified and within expected timeframes. This is an excellent opportunity for someone looking to grow their career in hospitality within a reputable establishment.
Key Responsibilities
- Greet guests warmly upon arrival and escort them to their tables, presenting menus and explaining daily specials.
- Take food and beverage orders accurately and efficiently, making appropriate recommendations when requested.
- Serve food and beverages to guests in a timely and professional manner, adhering to established service standards.
- Ensure all dining areas, including tables, chairs, and cutlery, are clean and properly set up before and during service hours.
- Manage room service orders, including taking orders over the phone, preparing trays, and delivering meals to guest rooms discreetly and promptly.
- Process guest payments accurately using the POS system and handle cash or card transactions with integrity.
- Assist with the setup and breakdown of dining areas for events, banquets, and buffet services as required.
- Address guest inquiries, concerns, and special requests promptly and professionally, escalating issues to management when necessary.
- Collaborate effectively with kitchen staff and other team members to ensure seamless service delivery.
- Maintain a thorough knowledge of menu items, ingredients, dietary information, and beverage offerings.
- Adhere to all food safety and hygiene regulations, ensuring a clean and safe dining environment for guests.
- Assist in inventory management for dining essentials and communicate stock needs to the supervisor.
Required Skills
- Proven experience as waitstaff or in a similar customer service role, preferably in a hotel or restaurant setting.
- Exceptional customer service and interpersonal communication skills.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and accuracy in order taking and service delivery.
- Physical stamina to stand, walk, and carry trays for extended periods.
- A positive attitude, professional demeanor, and a team-player mentality.
- Basic knowledge of food and beverage service procedures.
Preferred Qualifications
- High School Diploma or equivalent; a hospitality-related certificate or diploma is a plus.
- Familiarity with Point-of-Sale (POS) systems.
- Previous experience in a hotel with room service operations.
- Ability to communicate in multiple languages relevant to our diverse guest base.
Perks & Benefits
- Competitive salary and service charge opportunities.
- Comprehensive on-the-job training and professional development opportunities.
- Career growth potential within a reputable hospitality group.
- Complimentary staff meals during shifts.
- Provision of uniform and laundry services.
- A supportive and dynamic work environment.
- Opportunity to work in one of Surulere's leading hospitality destinations.
How to Apply
If you are a passionate and service-oriented individual ready to elevate our guest dining experience, we encourage you to apply! Please click on the application link below to submit your application directly. We look forward to reviewing your qualifications.
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