About Company
Transcorp Hotels Plc is Nigeria’s largest and most iconic hospitality company, committed to redefining luxury hospitality standards across the continent. With a prestigious portfolio that includes the iconic Transcorp Hilton Abuja, the vibrant Transcorp Hotels Calabar, and other distinguished properties, we are universally renowned for our luxurious accommodations, world-class culinary experiences, and an unparalleled commitment to service excellence. Our unwavering mission is to meticulously craft truly memorable and exquisite experiences for all our guests by seamlessly blending authentic Nigerian warmth and hospitality with the highest international best practices and operational efficiency. We profoundly believe in nurturing talent from within, fostering a diverse, inclusive, and empowering work environment where every dedicated team member is valued, respected, and given ample opportunities to flourish. Furthermore, we are deeply committed to actively contributing positively to the communities in which we operate through sustainable practices, local engagement, and economic empowerment initiatives. Joining Transcorp Hotels means becoming an integral part of a proud legacy of excellence, continuous innovation, and a collaborative team unequivocally dedicated to making every single guest feel truly special and cherished. As we steadfastly continue to expand our footprint and elevate the hospitality landscape across Nigeria, we are consistently seeking passionate, dedicated, and service-oriented individuals who share our vision for unparalleled guest satisfaction and significant professional growth.
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Job Description
Are you a passionate, meticulous, and dedicated individual with an undeniable flair for sophisticated hospitality and an unwavering commitment to guest satisfaction? Transcorp Hotels Plc, a preeminent leader in Nigeria’s luxury hospitality sector, is thrilled to announce an exceptional opportunity for an enthusiastic and highly motivated Waiter to join our dynamic restaurant team at our prestigious new establishment located right on Broad Street, Lagos Island. This is a truly unique and outstanding opportunity to contribute significantly to a world-class dining experience, catering to a discerning and elite clientele in one of Lagos’s most vibrant commercial and historical districts. As a pivotal and front-line member of our esteemed restaurant team, you will be primarily responsible for delivering consistently exceptional, personalized service, ensuring every guest enjoys a seamless, elegant, and utterly delightful dining journey from the moment they step through our doors until their gracious departure.
We are actively seeking an individual who takes profound pride in their work, possesses superb communication and refined interpersonal skills, and demonstrates a keen, almost intuitive, eye for impeccable detail. This particular role comes with the highly attractive added benefit of complimentary room and board, an arrangement that clearly underscores our deep and genuine commitment to supporting our valued team members who are dedicated to delivering truly outstanding service excellence. You will thrive and develop within a fast-paced, high-standards, yet incredibly rewarding and supportive environment, collaborating closely with a team of highly skilled culinary artisans and seasoned hospitality professionals. Your innate ability to anticipate guest needs before they even arise, maintain a consistently positive, gracious, and professional attitude even under pressure, and meticulously uphold our stringent Transcorp Hotels service standards will be absolutely crucial to your personal success and, by extension, to the overall exemplary guest satisfaction we strive for. If you are genuinely eager to accelerate and elevate your career in the premier segment of the hospitality industry with Nigeria’s leading luxury brand, and are ready to embrace a challenging yet supportive role that offers both significant professional development and comprehensive living arrangements, we wholeheartedly encourage you to submit your application today. Join us in setting new benchmarks for luxury dining and service par excellence in the heart of Lagos.
Key Responsibilities
- Warmly greet and seat guests, presenting menus and eloquently explaining daily specials and promotional items.
- Accurately take food and beverage orders, offering insightful recommendations and suggestive selling where appropriate.
- Serve food and beverages promptly, elegantly, and professionally, adhering to all established service standards.
- Anticipate guest needs proactively and respond efficiently to ensure a supremely comfortable and enjoyable dining experience.
- Clear tables, meticulously reset dining areas, and maintain impeccable cleanliness and orderliness throughout the restaurant at all times.
- Handle guest inquiries, special requests, and resolve minor complaints efficiently, tactfully, and courteously.
- Collaborate effectively and harmoniously with kitchen staff and other team members to ensure smooth, synchronized service operations.
- Process payments accurately and efficiently, adhering to all company financial procedures.
- Adhere strictly to all health, safety, and hygiene regulations and company policies.
- Assist with inventory management and restocking of dining essentials as required.
- Actively participate in team meetings, training sessions, and continuous professional development initiatives to enhance service quality.
Required Skills
- Proven experience (minimum 1 year) as a Waiter/Waitress in a reputable full-service restaurant or hotel.
- Exceptional customer service and outstanding interpersonal communication skills.
- Strong verbal and written communication abilities in English.
- Ability to work effectively and efficiently in a fast-paced, high-volume, and demanding environment.
- Impeccable attention to detail and a steadfast commitment to high standards of service excellence.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
- Physical stamina to stand and walk for extended periods, lift moderate weights, and perform duties requiring physical exertion.
- Basic knowledge of diverse food and beverage service procedures and etiquette.
- Professional appearance and demeanor.
Preferred Qualifications
- Relevant certification or diploma in hospitality management or food service.
- Proficiency in operating Point-of-Sale (POS) systems.
- Comprehensive knowledge of various cuisines, wine lists, and beverage pairings.
- Ability to communicate in local Nigerian languages (e.g., Yoruba, Igbo, Hausa) is a distinct advantage.
- Experience in a luxury hotel or fine dining establishment.
Perks & Benefits
- Highly competitive salary package commensurate with experience and performance.
- Complimentary premium room and board (comfortable accommodation and daily meals provided).
- Comprehensive health insurance and wellness benefits.
- Significant opportunities for accelerated career growth and professional development within Nigeria's leading hospitality brand.
- Access to world-class ongoing training programs and workshops.
- Robust employee recognition and reward programs.
- Exclusive discounted rates at Transcorp Hotels properties nationwide for leisure stays.
- A supportive and collaborative work environment focused on excellence.
How to Apply
Interested and highly qualified candidates are strongly encouraged to apply by clicking on the secure application link below. Please ensure your Curriculum Vitae (CV) is thoroughly up-to-date, comprehensively highlights all your relevant experience in the luxury hospitality sector, and showcases your passion for exceptional service. We eagerly look forward to reviewing your application and potentially welcoming you to the prestigious Transcorp Hotels family, where your career in hospitality can truly thrive and shine.
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