About Company
Nestled in the heart of Niagara Falls, the Marriott Fallsview Hotel & Spa offers unparalleled views of the majestic Horseshoe Falls and an exquisite experience for every guest. As a flagship property in the Marriott international portfolio, we pride ourselves on delivering exceptional service, luxurious accommodations, and a truly memorable stay. Our commitment to excellence extends to every interaction, from the moment guests arrive until their departure. Join a team dedicated to hospitality, innovation, and creating unforgettable moments in one of Canada’s most iconic destinations.
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Job Description
Are you a highly energetic and customer-focused individual with a passion for hospitality? The Niagara Falls Marriott Fallsview Hotel & Spa is seeking a dedicated and professional Valet Attendant to join our dynamic team. In this pivotal front-line role, you will be the first and last impression our guests have, setting the tone for their entire visit. You will provide prompt, courteous, and efficient parking services, ensuring a seamless and welcoming arrival and departure experience. This role requires exceptional driving skills, an unwavering commitment to guest satisfaction, and the ability to work effectively in a fast-paced environment. If you thrive on providing outstanding service, enjoy being active, and possess a keen eye for detail, we invite you to contribute to our reputation for world-class hospitality. This is an exciting opportunity to be a crucial part of a globally recognized brand, where your efforts directly enhance our guests’ comfort and convenience.
Key Responsibilities
- Greet all guests warmly upon arrival and departure, offering assistance with luggage and directions.
- Safely and efficiently park and retrieve guest vehicles in designated areas.
- Manage the flow of traffic at the hotel entrance, ensuring smooth operations.
- Maintain the cleanliness and organization of the valet parking area and guest drop-off zone.
- Assist guests with general inquiries, providing accurate information about hotel services and local attractions.
- Handle guest vehicle keys with utmost care and ensure proper tagging and security procedures are followed.
- Report any vehicle damage or unusual circumstances to management immediately.
- Adhere to all traffic laws, hotel policies, and safety regulations.
- Collaborate with front desk, bell staff, and other departments to ensure a cohesive guest experience.
- Anticipate guest needs and proactively offer assistance.
Required Skills
- Valid G-Class Ontario Driver's License (or equivalent) with a clean driving record.
- Proficient in driving both automatic and manual transmission vehicles.
- Exceptional customer service and interpersonal communication skills.
- Ability to work effectively under pressure and in varying weather conditions.
- Strong organizational skills and attention to detail.
- Physical stamina to stand, walk, run, and lift up to 50 lbs (e.g., luggage) for extended periods.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience as a valet attendant or in a similar hospitality role.
- Knowledge of local Niagara Falls attractions and directions.
- Ability to communicate in additional languages (e.g., French, Mandarin).
Perks & Benefits
- Competitive hourly wage plus gratuities.
- Comprehensive health and dental benefits package.
- Opportunities for career growth and professional development within Marriott International.
- Employee discounts on hotel stays and F&B at Marriott properties worldwide.
- Positive and supportive work environment.
- Uniforms provided and laundered.
- Access to a dynamic and diverse team.
How to Apply
To apply for this exciting opportunity and become a valued member of the Niagara Falls Marriott Fallsview Hotel & Spa team, please click on the application link below. We look forward to reviewing your application and discovering how your skills and passion for hospitality can contribute to our continued success.
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