About Company
Seeking a dynamic career path in financial services? Career.supersecrets is a leading recruitment firm dedicated to connecting talented individuals with impactful opportunities across Nigeria. For tellers, we understand the importance of a supportive environment where your precision, customer service skills, and integrity are valued. We partner with reputable financial institutions, including thriving microfinance banks in Misau, ensuring you join a team committed to community development and client satisfaction. Discover roles where your contributions directly shape financial inclusivity and operational excellence, fostering both professional growth and personal fulfillment within a vibrant, local setting.
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Job Description
Career.supersecrets is excited to partner with a prominent microfinance institution in Misau, Bauchi, to recruit a dedicated and meticulous Teller. This is an exceptional opportunity for individuals passionate about customer service, precision, and contributing to the economic empowerment of the local community. As a Teller, you will be the face of the institution, playing a crucial role in providing efficient and accurate financial transactions to our valued clients. Your daily activities will span managing cash operations, facilitating deposits and withdrawals, processing loan repayments, and ensuring compliance with all banking regulations. This role requires a high degree of integrity, excellent interpersonal skills, and a commitment to upholding the highest standards of financial service. You will interact daily with a diverse clientele, ranging from small business owners to individual savers, making every interaction an opportunity to build trust and foster strong community relationships. We are seeking someone who thrives in a fast-paced environment, possesses strong problem-solving abilities, and is eager to grow within the financial sector. Join a team that values your contributions and offers a pathway for professional development in the vibrant financial landscape of Misau.
Key Responsibilities
- Process customer transactions efficiently, including deposits, withdrawals, transfers, and loan repayments, while adhering to all established procedures.
- Accurately verify cash counts at the beginning and end of each shift, ensuring all transactions balance.
- Maintain an in-depth understanding of the institution's products and services to effectively assist customers and identify opportunities for cross-selling.
- Respond to customer inquiries and resolve minor issues promptly and courteously, escalating complex problems to the appropriate department.
- Educate customers on various financial products and services offered, promoting digital banking solutions and other relevant offerings.
- Ensure strict adherence to all anti-money laundering (AML), Know Your Customer (KYC), and other regulatory compliance requirements.
- Safeguard the institution's assets by following security protocols and maintaining confidentiality of customer information.
- Accurately complete all necessary transaction forms and maintain organized records.
- Actively participate in ongoing training and development programs to enhance knowledge and skills.
- Contribute to a positive and collaborative team environment, assisting colleagues as needed.
Required Skills
- Proven experience in cash handling and reconciliation, preferably within a banking or microfinance environment.
- Exceptional customer service and interpersonal communication skills.
- High level of accuracy and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Strong numerical aptitude and ability to perform quick calculations.
- Unquestionable integrity, honesty, and ethical conduct.
- Ability to work effectively in a fast-paced, customer-facing role.
- Good problem-solving skills and a proactive approach to issue resolution.
Preferred Qualifications
- OND/HND/B.Sc. in Banking & Finance, Accounting, Business Administration, or a related field.
- Previous experience as a Teller or in a similar customer service role within a financial institution (minimum 6 months).
- Familiarity with local market dynamics and community needs in Misau, Bauchi.
- Ability to speak local languages common in Misau (e.g., Hausa) is a plus.
Perks & Benefits
- Competitive monthly salary with performance incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement within the financial sector.
- Paid time off and public holidays.
- Supportive and collaborative work environment.
- Contribution to community development through financial inclusion initiatives.
How to Apply
Interested candidates are encouraged to submit their applications by clicking on the link below. Please ensure your CV highlights relevant experience and qualifications for a banking or microfinance teller role. We look forward to reviewing your application.
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