About Company
Are you eager to launch a career where your passion for helping others makes a tangible difference? At Career.supersecrets, we believe in empowering individuals to achieve their full potential, both within our team and among the communities we serve. Joining us means becoming part of a forward-thinking organisation dedicated to fostering supportive environments. For an entry-level student support professional, our Newport team offers a nurturing space to grow, learn, and contribute significantly to student success from day one, building a foundation for a rewarding career.
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Job Description
Career.supersecrets is seeking a highly motivated and compassionate individual to join our team in Newport as a Student Support Services Assistant. This entry-level, full-time position is ideal for someone passionate about education and committed to providing outstanding assistance to students navigating their academic and personal journeys. You will be the first point of contact for many students, offering guidance, resources, and a friendly face to ensure their experience is as positive and productive as possible. This role is crucial in creating a supportive learning environment, helping students overcome challenges, and connecting them with the right resources. If you possess excellent communication skills, a proactive attitude, and a genuine desire to make a difference in young people’s lives, we encourage you to apply. This is a fantastic opportunity to start a rewarding career in student services, gaining invaluable experience and contributing to the vibrant educational community in Newport.
Key Responsibilities
- Provide front-line support and guidance to students on a variety of enquiries, including academic, welfare, and administrative matters.
- Act as a referral point, directing students to appropriate specialist services within the institution or external community when necessary.
- Maintain accurate and confidential student records, ensuring all interactions and resolutions are documented thoroughly.
- Assist in the organisation and execution of student orientation programs, workshops, and other support-focused events.
- Collaborate effectively with team members and other departments to ensure a seamless and holistic support experience for all students.
- Contribute to the development and dissemination of helpful resources and information for the student body.
- Handle sensitive situations with empathy, discretion, and professionalism, adhering to all relevant policies and procedures.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Demonstrated ability to organise tasks, manage time effectively, and attention to detail.
- Proficiency in basic IT applications, including Microsoft Office Suite (Word, Excel, Outlook).
- A proactive and problem-solving mindset.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- NVQ Level 2/3 in Customer Service, Administration, or a related field.
- Previous experience in a customer-facing role, preferably within an educational or service-oriented environment.
- Familiarity with educational systems or student information platforms.
- Ability to speak Welsh is desirable but not essential.
Perks & Benefits
- Competitive entry-level salary with regular reviews.
- Generous holiday allowance.
- Comprehensive pension scheme.
- Opportunities for continuous professional development and training.
- A supportive and collaborative team environment.
- Health and wellness programs.
- Access to employee assistance programs.
How to Apply
Ready to make a positive impact? Click the link below to submit your CV and a compelling cover letter outlining your passion for student support and why you are the ideal candidate for this role. We look forward to reviewing your application.
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