About Company
MTN Nigeria is Africa’s largest mobile network operator and a leading telecommunications company in Nigeria. With a robust network infrastructure and a commitment to innovation, MTN provides a comprehensive range of services including voice, data, digital services, and mobile money solutions to millions of subscribers nationwide. We are dedicated to connecting people, fostering economic growth, and enriching lives through accessible and reliable communication. Our extensive footprint includes numerous service centres and retail outlets, each playing a vital role in our customer-centric approach and market presence.
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Job Description
Are you an entrepreneurial spirit with a passion for driving business success and delivering exceptional customer experiences? MTN Nigeria is seeking a dynamic and results-oriented individual to operate and manage one of our key service centres in Bida, Niger State. While the title reflects the autonomy and ownership you’ll take, this is an integral role within the MTN Nigeria ecosystem, empowering you to effectively run a ‘small business unit’ under the strength of the MTN brand. You will be responsible for the full spectrum of operations, from achieving sales targets and ensuring high levels of customer satisfaction to managing staff, inventory, and local marketing initiatives. This role is perfect for someone who thrives in a fast-paced environment, possesses strong leadership skills, and is committed to making a tangible impact on both our customers and our bottom line. You will be the face of MTN in the Bida community, building relationships, understanding local market dynamics, and driving our mission to connect and empower. Join us and leverage MTN’s resources, brand recognition, and extensive support network to build a thriving and profitable service centre.
Key Responsibilities
- Oversee the daily operations of the MTN service centre, ensuring efficiency and adherence to company standards.
- Develop and implement strategies to achieve and exceed sales targets for MTN products and services (e.g., SIM cards, data bundles, devices, value-added services).
- Manage and motivate a team of customer service representatives and sales personnel, fostering a high-performance culture.
- Ensure an outstanding customer experience by resolving queries, complaints, and service issues promptly and effectively.
- Monitor inventory levels, manage stock, and ensure proper merchandising and display of products.
- Conduct local market analysis to identify new opportunities, competitive threats, and customer needs.
- Implement local marketing and promotional activities in line with MTN's brand guidelines.
- Manage the centre's budget, financial reporting, and cash handling procedures with integrity.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Provide regular reports on sales performance, customer feedback, and operational metrics to regional management.
- Act as a brand ambassador, representing MTN Nigeria professionally within the Bida community.
Required Skills
- Proven experience in retail management, sales, or business operations.
- Exceptional leadership and team management abilities.
- Strong customer service orientation and problem-solving skills.
- Excellent communication, interpersonal, and negotiation skills.
- Solid understanding of sales principles and customer engagement strategies.
- Ability to analyze data and make informed business decisions.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- High level of integrity, accountability, and a proactive attitude.
Preferred Qualifications
- A Bachelor's degree or HND in Business Administration, Marketing, Economics, or a related field.
- Experience within the telecommunications industry or managing a franchise/dealership.
- Existing knowledge of the Bida market and local community.
- Familiarity with MTN Nigeria products and services.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and growth within MTN Nigeria.
- Access to a comprehensive training program and ongoing support.
- Leverage the strength and reputation of a leading global brand.
- Health and wellness benefits.
- A dynamic and supportive work environment.
- The autonomy to truly run and grow your business unit.
How to Apply
To apply for this exciting opportunity and take the next step in your career as a ‘Small Business Owner’ with MTN Nigeria, please click on the application link below. Ensure your resume highlights your relevant experience and demonstrates your entrepreneurial spirit.
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