About Company
At Career.supersecrets, we excel in connecting talent with opportunity across various dynamic sectors. While our core might involve strategic consultancy and innovative project management, we understand the critical importance of impeccable operational execution. For a Site Operations Coordinator, this means stepping into a role where your organizational prowess directly shapes our on-ground successes and public engagement initiatives. You’ll thrive in an environment that values precision, proactive problem-solving, and a keen eye for detail, contributing significantly to our unique presence in York’s vibrant landscape.
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Job Description
Career.supersecrets is seeking a dedicated and proactive Site Operations Coordinator to join our dynamic team in York. This pivotal role requires an individual who is not only exceptionally organised but also possesses a genuine passion for ensuring the smooth, efficient, and engaging operation of our diverse project sites, particularly those with a heritage or public event focus. As a Site Operations Coordinator, you will be the linchpin connecting strategic planning with on-the-ground execution, ensuring that every detail, from visitor experience to logistical arrangements, is meticulously managed with precision and care.
You will be responsible for overseeing the daily operational aspects of designated sites, which may include historic properties, event venues, or public spaces managed by Career.supersecrets. This involves a broad spectrum of duties, ranging from direct visitor support and front-of-house management to coordinating with external suppliers, contractors, and internal teams. A significant part of your role will involve ensuring compliance with health and safety regulations, maintaining site integrity, and contributing to the development and implementation of operational policies and procedures that uphold our reputation for excellence. You will actively manage schedules, resources, and staffing levels for various initiatives, adapting quickly to changing priorities and unexpected challenges. This position offers a unique blend of administrative oversight, hands-on support, and crucial stakeholder engagement, providing a fulfilling challenge for someone eager to make a tangible impact within a forward-thinking organisation. You will play a vital role in enhancing the visitor journey, supporting community engagement, and safeguarding the assets under our care. If you thrive in a bustling environment where no two days are the same, and you are adept at managing multiple priorities with a positive attitude, we encourage you to apply. This role is crucial for maintaining our high standards of operational excellence and visitor satisfaction in York’s vibrant cultural landscape, directly contributing to our mission and presence in the community.
Key Responsibilities
- Oversee daily operational activities at designated project sites, ensuring smooth and efficient functioning.
- Coordinate logistics for events, workshops, and public engagements, including setup, breakdown, and supplier management.
- Act as the primary point of contact for site-related queries, providing excellent customer service to visitors and stakeholders.
- Ensure adherence to all health, safety, and security protocols, conducting regular checks and risk assessments.
- Manage site resources, including inventory, equipment, and facility maintenance schedules.
- Assist in the recruitment, training, and supervision of casual staff or volunteers for specific events.
- Prepare operational reports, incident logs, and feedback summaries for management.
- Maintain accurate records of site activities, visitor numbers, and financial transactions.
- Collaborate with marketing and programming teams to ensure operational readiness for new initiatives.
- Handle unforeseen operational issues promptly and effectively, demonstrating strong problem-solving skills.
Required Skills
- Proven experience in site operations, event coordination, or facility management.
- Exceptional organizational and time-management abilities.
- Strong communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated problem-solving capabilities and a proactive approach.
- Knowledge of health and safety regulations relevant to public venues.
- Customer service-oriented mindset with a polite and professional demeanour.
Preferred Qualifications
- A degree or equivalent qualification in Event Management, Hospitality, Heritage Studies, or a related field.
- Experience working with historic buildings or cultural heritage sites.
- First Aid certification.
- Experience with ticketing systems or visitor management software.
- Knowledge of local York suppliers and community resources.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous annual leave allowance.
- Opportunities for professional development and training.
- A collaborative and supportive work environment.
- Contribution to significant projects within York's heritage and events sector.
- Employee assistance program.
- Cycle to Work scheme.
How to Apply
Please submit your application by clicking the link below. Ensure your CV and a cover letter outlining your suitability for this role are attached. Your cover letter should highlight your experience in site operations and your passion for cultural or event management.
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