About Company
Naivas Supermarket is a leading and rapidly expanding retail chain in Kenya, committed to providing an unparalleled shopping experience to our valued customers. With an extensive array of high-quality products ranging from fresh produce, groceries, and household essentials to electronics and general merchandise, Naivas has firmly established itself as a household name across the nation. Our unwavering dedication to customer satisfaction, competitive pricing, and active community engagement has cemented our position as a preferred shopping destination. We are a dynamic and progressive organization that deeply values its employees, fostering a supportive, inclusive, and growth-oriented work environment. Join our vibrant team as we continue our mission to serve the diverse communities of Kenya with excellence and integrity.
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Job Description
As a Shopkeeper at our bustling Mumias branch, you will serve as the primary ambassador of Naivas Supermarket, playing a pivotal role in ensuring the seamless daily operations of the store and delivering an outstanding customer service experience. This is an exciting and challenging opportunity for an enthusiastic, dedicated, and customer-focused individual eager to contribute significantly to a thriving retail environment. Your overarching goal will be to cultivate a welcoming, efficient, and pleasant shopping experience for all our customers, fostering loyalty and repeat business. You will be entrusted with a diverse array of tasks, including but not limited to, accurately managing sales transactions using our Point-of-Sale (POS) system, diligently maintaining optimal stock levels, ensuring the store premises are impeccably clean and well-organized, and courteously assisting customers with their diverse needs and inquiries. We are actively seeking a proactive, highly organized, and detail-oriented individual who possesses exceptional interpersonal and communication skills. Your responsibilities will encompass handling cash, processing various card payments, and meticulously performing daily reconciliations to ensure financial accuracy. Beyond transactional duties, you will be instrumental in effective product merchandising, ensuring shelves are consistently fully stocked, products are correctly priced, and displays are visually appealing to maximize sales. You will also be involved in monitoring inventory levels, reporting any stock discrepancies promptly, and assisting with the efficient receiving and stocking of new deliveries. A critical aspect of this role involves actively engaging with customers, addressing their inquiries empathetically, resolving any complaints efficiently and professionally, and providing comprehensive product information to enhance their overall shopping journey. This role demands a strong sense of responsibility, unwavering reliability, and the inherent ability to work effectively both independently and collaboratively as a valuable member of our team. You will be expected to consistently uphold Naivas’ stringent high standards of customer service and operational excellence, thereby contributing to a positive and productive atmosphere for both customers and colleagues alike. If you are passionate about the retail sector, committed to making a tangible difference, and eager to grow your career with a reputable brand, we wholeheartedly encourage you to apply and embark on a rewarding journey with us.
Key Responsibilities
- Manage daily store operations including opening and closing procedures.
- Process sales transactions accurately using the POS system and handle cash, credit/debit card payments.
- Maintain adequate stock levels by restocking shelves, arranging displays, and monitoring inventory.
- Ensure the store is clean, tidy, and organized at all times, adhering to visual merchandising standards.
- Provide excellent customer service by greeting customers, assisting with product inquiries, and resolving complaints.
- Conduct daily cash reconciliation and prepare sales reports.
- Receive and inspect incoming merchandise, ensuring proper storage and display.
- Monitor product expiration dates and remove damaged or expired goods.
- Assist in implementing promotional campaigns and special offers.
- Communicate effectively with team members and management regarding store performance and customer feedback.
- Uphold all company policies and procedures, including health and safety regulations.
Required Skills
- Proven customer service skills
- Basic mathematical skills and cash handling experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced retail environment
- Attention to detail and strong organizational skills
- Ability to stand for extended periods and lift moderate weights
- Reliable and punctual
Preferred Qualifications
- At least 1 year of experience in a retail or customer service role
- Kenya Certificate of Secondary Education (KCSE) qualification or equivalent
- Familiarity with POS systems
- Knowledge of retail merchandising principles
- Ability to speak local languages in addition to English and Swahili
Perks & Benefits
- Competitive salary and performance-based incentives
- Comprehensive health insurance package
- Employee discount on store purchases
- Opportunities for career growth and professional development
- Supportive and collaborative work environment
- Paid annual leave
- Ongoing training programs
How to Apply
Interested and qualified candidates are encouraged to submit their CV and a comprehensive cover letter detailing their suitability for this role. Please ensure your application highlights your experience in customer service and retail operations. To apply, kindly click on the link below to send your application directly.
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