About Company
Rakuten Group, Inc. is a global leader in internet services that empower individuals, businesses, and society. Founded in 1997, we have grown into one of the world’s most dynamic and innovative companies, offering a diverse array of services across e-commerce, fintech, digital content, and communications. Our mission, ‘Empowerment,’ drives us to create value through innovation and entrepreneurship, supporting millions of customers and partners worldwide. With a strong presence in Japan and an expanding global footprint, Rakuten is committed to fostering a vibrant, diverse, and inclusive work environment where every employee can thrive and contribute to our exciting future. Join us as we continue to push the boundaries of technology and create new possibilities.
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Job Description
We are seeking a highly motivated and experienced Salesforce Administrator to join our dynamic IT team in Tokyo. As a Salesforce Administrator at Rakuten, you will play a critical role in optimizing and maintaining our Salesforce platform to ensure it effectively supports the diverse business needs across various departments. You will be the primary point of contact for all Salesforce-related inquiries, working closely with stakeholders to gather requirements, implement solutions, and provide ongoing support. This role demands a proactive individual with a deep understanding of Salesforce best practices, a keen eye for detail, and a passion for leveraging technology to drive efficiency and user satisfaction. You will be instrumental in configuring, developing, and evolving our Salesforce environment, ensuring data integrity, security, and scalability. This is an exciting opportunity to contribute to a global enterprise where your expertise directly impacts our operational excellence and strategic objectives.
Key Responsibilities
- Manage all aspects of Salesforce administration including user setup, profiles, roles, security, customization of objects, fields, record types, page layouts, and validation rules.
- Develop and maintain complex workflows, process builders, flows, and approval processes to automate business processes.
- Provide daily end-user support, troubleshoot issues, and ensure data integrity within the Salesforce platform.
- Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into effective Salesforce solutions.
- Perform regular data maintenance, including data de-duplication, cleanup, and backups, utilizing tools like Data Loader.
- Manage Salesforce release cycles, including sandbox refreshes, testing new features, and communicating changes to users.
- Create and maintain comprehensive reports and dashboards to provide actionable insights to management and teams.
- Develop and deliver training materials and sessions to educate users on Salesforce functionalities and best practices.
- Stay current with Salesforce releases, new features, and best practices, proactively recommending enhancements.
- Support system integrations with other business applications as required.
Required Skills
- 3+ years of hands-on experience as a Salesforce Administrator in a complex environment.
- Salesforce Administrator Certification (ADM201) is mandatory.
- Proficiency in Salesforce configuration, including custom objects, fields, workflows, process builders, and validation rules.
- Strong understanding of Salesforce security model (profiles, permission sets, OWDs, sharing rules).
- Experience with data management and migration tools like Salesforce Data Loader.
- Excellent analytical and problem-solving skills with a meticulous attention to detail.
- Strong verbal and written communication skills in English to interact with a diverse, international team and stakeholders.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Preferred Qualifications
- Salesforce Advanced Administrator Certification (ADM211).
- Experience with Sales Cloud, Service Cloud, or Experience Cloud.
- Familiarity with Apex, Visualforce, or Lightning Web Components (LWC) concepts.
- Project management experience or experience leading small Salesforce enhancement projects.
- Proficiency in Japanese (verbal and written) is a plus for local stakeholder communication.
- Experience with Agile methodologies.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive social insurance (health, pension, unemployment, workers' accident compensation).
- Employee stock ownership plan.
- Generous paid time off, including annual leave, sick leave, and special leave.
- Employee discounts across various Rakuten services.
- Wellness programs and fitness subsidies.
- Subsidized company cafeteria with diverse meal options.
- Support for language learning and professional development.
- Visa sponsorship and relocation support for eligible candidates.
- Opportunity to work in a diverse and global environment.
- Flexible work arrangements where applicable.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and exploring how your skills and passion can contribute to Rakuten’s success.
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