About Company
MTN Rwanda is a leading telecommunications company, part of the MTN Group, operating across Africa and the Middle East. In Rwanda, MTN has been a pioneer in connecting communities, providing innovative mobile communication services, mobile money solutions (MoMo), and digital services to millions of subscribers. With a strong commitment to local development and empowering its workforce, MTN Rwanda fosters a dynamic environment where talent can grow and thrive. Joining MTN means becoming part of a diverse team dedicated to delivering excellent customer experiences and driving digital inclusion across the nation. We believe in nurturing talent and providing opportunities for individuals to build meaningful careers, even if they are just starting out. Our vision is to lead the delivery of a bold, new digital world to our customers.
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Job Description
Are you passionate about helping people connect? Do you have a natural flair for customer service and a strong desire to kickstart a rewarding career in retail sales? MTN Rwanda is seeking enthusiastic and highly motivated individuals to join our vibrant team as a Sales Consultant – Retail Floor, at our Ngoma Service Center. This is an incredible entry-level opportunity tailor-made for individuals with no prior experience in sales, but with a profound desire to learn, grow, and make a real impact on our customer’s daily lives and digital journey.
As a Sales Consultant, you will be the front-line representative and the welcoming face of MTN, assisting our valued customers with their diverse mobile communication and digital needs. Your primary role will involve showcasing our innovative range of products and services, guiding customers through choices, and ensuring a seamless, positive, and memorable experience with every interaction. You will receive comprehensive, hands-on training to become an expert in MTN’s extensive offerings, from diverse mobile plans and the latest cutting-edge devices to advanced digital solutions and our widely popular Mobile Money (MoMo) services. This robust training program will equip you with all the necessary knowledge and confidence to answer questions accurately, troubleshoot basic technical issues, and recommend the best-suited solutions that enhance our customers’ connectivity.
We are specifically looking for individuals who are energetic, possess excellent interpersonal and communication skills, and are eager to proactively engage with customers in a friendly and professional manner. Your ability to listen attentively, understand individual requirements, and provide tailored, effective solutions will be key to your success in this role. If you are a quick learner, thrive in a dynamic, fast-paced retail environment, and are deeply committed to delivering nothing short of exceptional service, then this is the perfect stepping stone for your professional career. This role offers a clear path for professional development and growth within a leading telecommunications company, where your dedication, enthusiasm, and performance are not just recognized, but actively rewarded. Join us and become an integral part of a team that is dedicated to keeping Rwanda connected, one satisfied customer at a time!
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Key Responsibilities
- Greet customers warmly and engage them in a friendly and professional manner.
- Understand customer needs and recommend appropriate MTN products and services (e.g., mobile plans, devices, MoMo services).
- Process sales transactions accurately and efficiently, including handling cash and electronic payments.
- Educate customers on product features, benefits, and usage.
- Assist with basic troubleshooting of mobile devices and services.
- Maintain a clean, organized, and inviting retail floor environment.
- Stay updated on all MTN product knowledge, promotions, and company policies.
- Achieve individual and team sales targets.
- Provide excellent after-sales support and resolve customer inquiries or concerns.
- Collaborate with team members to ensure smooth store operations.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation.
- Enthusiastic and positive attitude.
- Ability to learn quickly and adapt to new information.
- Basic computer literacy and comfort with technology.
- Problem-solving abilities.
- High level of integrity and professionalism.
- Ability to work effectively in a team environment.
- Fluency in Kinyarwanda and English.
Preferred Qualifications
- High School Diploma or equivalent.
- Some experience in a customer-facing role (e.g., hospitality, informal sales) is a plus but not required.
- Prior exposure to retail or telecommunications environment is an advantage.
- Basic proficiency in Microsoft Office Suite (Word, Excel).
Perks & Benefits
- Competitive salary package.
- Comprehensive training and development programs.
- Opportunities for career growth within a leading telecommunications company.
- Health insurance benefits.
- Employee discounts on MTN products and services.
- A dynamic and supportive work environment.
- Performance-based incentives.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights any relevant transferable skills, volunteer experience, or a strong enthusiasm for customer service and technology. We look forward to reviewing your application!
