About Company
Fenwick is a renowned department store with a rich history and a strong presence in Newcastle upon Tyne. We pride ourselves on offering exceptional customer service and a curated selection of high-quality products. We are a dynamic and forward-thinking organisation committed to providing a rewarding and supportive work environment for our employees. We value creativity, innovation, and a collaborative spirit.
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Job Description
We are seeking a highly motivated and experienced Retail Manager to lead and inspire our team at our flagship Newcastle upon Tyne store. The successful candidate will be responsible for driving sales growth, managing staff, and ensuring the highest standards of customer service. This is a crucial role in maintaining our store’s reputation for excellence. You will be a key player in shaping the future of our retail operation, contributing to strategic planning and implementing innovative solutions to enhance the customer experience and increase profitability. The successful candidate will have a proven track record of success in a similar role, with demonstrable leadership skills and a passion for retail. You will be responsible for overseeing all aspects of daily operations, from stock management and visual merchandising to staff training and performance management. You will work closely with the regional management team to achieve company objectives and contribute to the overall success of the business. This is a fantastic opportunity for a driven and ambitious individual to join a well-established and respected retailer.
Key Responsibilities
- Lead and motivate a team of retail staff, providing ongoing training and support.
- Drive sales growth and achieve ambitious targets.
- Manage stock levels, ensuring efficient inventory control and minimising waste.
- Oversee all aspects of daily store operations, including opening and closing procedures.
- Maintain high standards of visual merchandising and store presentation.
- Implement marketing strategies and promotions to increase sales and customer engagement.
- Analyse sales data and identify opportunities for improvement.
- Handle customer complaints and resolve issues efficiently and professionally.
- Ensure compliance with all company policies and procedures.
- Contribute to the development of strategic plans for the store.
Required Skills
- Proven experience in retail management (minimum 3 years)
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficient in sales and stock management techniques
- Experience with visual merchandising and store presentation
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office Suite
- Experience with retail management software (advantageous)
Preferred Qualifications
- Bachelor's degree in Business Administration or related field
- Experience with a luxury or high-end retailer
- Knowledge of retail KPI's and performance metrics
- Experience with inventory management systems
Perks & Benefits
- Competitive salary and benefits package
- Pension scheme
- Generous staff discount
- Opportunities for professional development and career progression
- Supportive and collaborative work environment
How to Apply
To apply for this exciting opportunity, please click on the link below. We look forward to hearing from you!
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