About Company
Naivas Supermarket is Kenya’s leading retail chain, renowned for its unwavering commitment to offering a diverse range of high-quality products at competitive prices. With a vast and continually expanding network of over 80 stores across the country, Naivas has firmly established itself as a household name, serving millions of customers daily and becoming an integral part of countless communities. Our enduring success is built on a strong foundation of customer-centricity, operational excellence, and a deep understanding of the local market’s unique needs and preferences. We pride ourselves on creating a vibrant, clean, and welcoming shopping experience, fostering strong community engagement, and providing stable, fulfilling employment opportunities that significantly contribute to national economic growth and individual prosperity. At Naivas, we believe in empowering our employees, offering continuous learning and development, and providing a supportive environment where they can thrive, innovate, and grow their careers within the dynamic and ever-evolving retail industry. We are more than just a supermarket; we are a dedicated partner in the Kenyan family, committed to delivering freshness, variety, and unparalleled value with every interaction, every single day.
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Job Description
Are you passionate about helping people and eager to thrive in a fast-paced, customer-focused environment? Naivas Supermarket in Kilifi is actively seeking an enthusiastic, dedicated, and highly customer-oriented Retail Assistant – Store Support to join our vibrant team. In this pivotal role, you will be a frontline ambassador for Naivas, tasked with providing exceptional service to our valued customers, ensuring their shopping journey is seamless, pleasant, and efficient. This position is ideal for individuals who are energetic, possess meticulous attention to detail, and exhibit outstanding interpersonal and communication skills. You will play an indispensable role in the day-to-day operational success of our Kilifi store, performing a variety of tasks ranging from proactively assisting customers with their queries, locating products, and processing purchases, to meticulously maintaining store cleanliness, product presentation, and contributing to a consistently positive and collaborative team atmosphere. We are looking for someone who is eager to learn, takes initiative to resolve challenges, and is deeply committed to upholding Naivas’ esteemed reputation for delivering superior quality products and unparalleled service. If you are seeking a rewarding opportunity to kickstart or significantly advance your career in retail within a supportive, dynamic, and growth-oriented environment, then we wholeheartedly encourage you to apply. This role offers invaluable hands-on experience across various crucial aspects of store management and direct customer interaction, providing a robust foundation for substantial future career progression within our extensive and rapidly expanding retail network.
Key Responsibilities
- Greet and assist customers in a friendly, professional, and efficient manner, addressing inquiries and resolving issues promptly.
- Operate point-of-sale (POS) systems accurately and efficiently, handling cash, credit/debit transactions, and maintaining proper till reconciliation.
- Stock shelves, merchandise products, and ensure displays are appealing, well-organized, and fully replenished according to company standards.
- Monitor inventory levels, assist with stock rotation, and report any discrepancies or low stock items to supervisors.
- Maintain a clean, safe, and tidy store environment, including aisles, checkout areas, and product sections.
- Assist with receiving and unloading deliveries, verifying contents against invoices.
- Handle product returns and exchanges in accordance with company policies.
- Provide information on promotions, special offers, and loyalty programs to customers.
- Collaborate effectively with team members to ensure smooth store operations and achieve daily sales targets.
- Adhere to all company policies and procedures, including health, safety, and hygiene standards.
Required Skills
- Proven experience in a customer service role, preferably in a retail environment (even if informal).
- Excellent verbal communication and interpersonal skills.
- Strong numerical aptitude and attention to detail for cash handling and inventory.
- Ability to work effectively both independently and as part of a team.
- Demonstrated reliability, punctuality, and a strong work ethic.
- Ability to stand for extended periods and lift moderate weights (up to 15-20 kg).
Preferred Qualifications
- A minimum of a Kenya Certificate of Secondary Education (KCSE) or equivalent.
- Basic computer literacy, including experience with POS systems.
- Familiarity with retail operations and product merchandising.
- Previous experience working in a supermarket or large retail store.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive staff discounts on a wide range of products.
- Extensive training and development programs to enhance your skills.
- Significant opportunities for career advancement within Kenya's leading retail chain.
- A supportive, dynamic, and friendly work environment.
- Health and wellness benefits.
- Contribution to a reputable provident fund scheme.
How to Apply
Interested and qualified candidates are invited to submit their applications by clicking on the application link below. Please ensure your application highlights your customer service experience and your enthusiasm for joining the Naivas Supermarket team. We look forward to reviewing your application!
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