About Company
Career.supersecrets represents a commitment to excellence within the hospitality sector, specifically operating a premier establishment in GRA, Ikeja that prioritizes exceptional guest experiences. We believe a thriving environment begins with strong leadership, especially in our kitchen and dining operations. For a Restaurant Supervisor, this means a dynamic role where your culinary passion meets your leadership prowess. We foster a culture of growth, innovation, and teamwork, ensuring every team member feels valued and empowered to contribute to our sophisticated service standards. Join us to craft memorable moments daily for our esteemed guests.
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Job Description
Are you a seasoned hospitality professional with a flair for leadership and an unwavering commitment to operational excellence? Career.supersecrets is seeking an exceptional Restaurant Supervisor to oversee both our dynamic kitchen and elegant dining operations, ensuring seamless service and an unforgettable experience for our discerning guests in our prestigious GRA, Ikeja establishment. This pivotal role also involves supervisory duties related to guest accommodation services, ensuring consistency across all touchpoints, from guest check-in procedures to maintaining common area standards.
We are looking for a proactive and detail-oriented leader who can inspire and motivate a diverse team, maintain the highest standards of food quality and presentation, and manage the front-of-house operations with grace and efficiency. You will be instrumental in fostering a positive work environment, driving team performance through effective coaching and development, and upholding our reputation for unparalleled service. Your expertise will bridge the gap between back-of-house culinary artistry and front-of-house guest interaction, ensuring every meal served and every stay enjoyed exceeds expectations. This encompasses everything from meticulous table settings and timely food delivery to handling guest inquiries and resolving any service issues with professionalism.
This isn’t just a supervisory role; it’s an opportunity to shape the entire guest experience from arrival to departure. You will play a critical part in inventory management for both kitchen and dining supplies, staff training on service protocols and menu knowledge, efficient scheduling, and proactive problem-solving to address any operational challenges. Furthermore, you will be responsible for ensuring strict compliance with all health, safety, and hygiene regulations across all supervised areas, maintaining impeccable standards. If you thrive in a fast-paced, high-pressure environment, possess exceptional communication and interpersonal skills, and are dedicated to continuous improvement in hospitality management, we invite you to bring your expertise to Career.supersecrets. We offer not just a job, but a career pathway in a supportive setting, complete with on-site accommodation, enabling you to fully immerse yourself in our vibrant community and focus on delivering excellence.
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Key Responsibilities
- Oversee daily kitchen and dining room operations, ensuring efficiency and quality.
- Manage, train, and mentor front-of-house and back-of-house staff, fostering a positive team environment.
- Ensure high standards of food quality, presentation, and service delivery are consistently met.
- Monitor inventory levels for kitchen and dining supplies, place orders, and manage waste effectively.
- Handle guest inquiries, feedback, and resolve any complaints promptly and professionally.
- Implement and enforce strict health, safety, and hygiene regulations across all food service areas.
- Assist with staff scheduling, performance evaluations, and disciplinary actions as needed.
- Supervise cleanliness and organization of accommodation common areas and guest experience touchpoints.
- Collaborate with management to achieve operational goals and uphold service excellence.
- Conduct regular inspections to ensure compliance with operational standards and guest satisfaction.
Required Skills
- Proven experience (minimum 3 years) in restaurant supervision or a similar leadership role.
- Strong leadership, communication, and team management abilities.
- Excellent interpersonal skills with a strong customer service orientation.
- In-depth knowledge of food safety, hygiene regulations, and best practices.
- Ability to work effectively under pressure in a fast-paced, dynamic environment.
- Proficiency in Point-of-Sale (POS) systems and basic computer applications.
- Exceptional problem-solving and decision-making capabilities.
- Demonstrated ability to inspire and motivate a diverse team.
Preferred Qualifications
- Higher National Diploma (HND) or Bachelor's degree in Hospitality Management, Culinary Arts, or a related field.
- Certification in Food Safety and Handling (e.g., HACCP).
- Experience with inventory management software and cost control.
- Multilingual abilities (e.g., proficiency in local Nigerian languages).
Perks & Benefits
- Competitive monthly salary.
- Comfortable on-site accommodation provided.
- Significant opportunities for career growth and professional development.
- A supportive, dynamic, and collaborative work environment.
- Meal allowances during shifts.
- Access to health and wellness initiatives.
How to Apply
Ready to lead our vibrant team? We encourage you to click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role at Career.supersecrets. We look forward to hearing from you!
