About Company
Are you ready to elevate your career in hospitality? Career.supersecrets connects passionate professionals with leading establishments across Nigeria. We champion excellence and understand the unique demands of the food and beverage industry, particularly for supervisory roles requiring accommodation. Join a network that values your expertise, offers unparalleled growth, and places you in environments where your leadership truly makes a difference. We are committed to fostering thriving careers for individuals dedicated to culinary and service perfection. Discover your next challenge with a partner invested in your success.
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Job Description
Career.supersecrets is seeking a highly motivated and experienced Restaurant Supervisor to oversee both kitchen and dining operations for a reputable establishment located in Ogudu, Kosofe. This is a unique opportunity for a dedicated hospitality professional who thrives in a fast-paced environment and is looking for a role that includes on-site accommodation. As a key leader, you will be instrumental in ensuring seamless service delivery, exceptional guest experiences, and efficient operational flow across all areas of the restaurant.
Your dual oversight will demand a strong understanding of both culinary production and front-of-house management. In the kitchen, you will work closely with the Head Chef, assisting with inventory management, quality control, adherence to hygiene standards, and ensuring timely food preparation and presentation. Your role will involve motivating kitchen staff, scheduling, and fostering a positive, productive work environment, all while upholding the highest standards of food safety and culinary excellence.
On the dining floor, you will be the face of hospitality, leading the service team to deliver outstanding customer service. This includes managing reservations, seating arrangements, resolving guest complaints with professionalism and grace, and ensuring that all service protocols are followed meticulously. You will train and mentor waiting staff, bartenders, and support personnel, fostering a culture of teamwork, attentiveness, and genuine guest interaction. Your ability to anticipate needs, manage peak hours effectively, and maintain a welcoming ambiance will be crucial to the restaurant’s success.
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Beyond daily operations, this role requires a proactive approach to problem-solving, a keen eye for detail, and a commitment to continuous improvement. You will be responsible for upholding brand standards, optimizing operational procedures, and contributing to staff development initiatives. The successful candidate will possess a blend of leadership, communication, and technical skills, capable of bridging the gap between kitchen and dining, ensuring a cohesive and high-performing team. With accommodation provided, you will be fully immersed in the restaurant’s operations, ready to respond to needs and contribute to its reputation for excellence around the clock. This is more than just a job; it’s an opportunity to make a tangible impact and grow your career within a supportive and dynamic environment.
Key Responsibilities
- Supervise and coordinate daily operations of both kitchen and dining areas to ensure smooth service.
- Assist in staff scheduling, training, and performance management for both FOH and BOH teams.
- Monitor food preparation, presentation, and quality to ensure consistency and adherence to recipes and standards.
- Oversee inventory management for kitchen supplies and dining necessities, minimizing waste and ensuring stock availability.
- Ensure compliance with all food safety, hygiene, and sanitation regulations.
- Manage guest relations, including handling reservations, seating, and resolving complaints promptly and professionally.
- Maintain a positive work environment, fostering teamwork and high morale among staff.
- Assist with budget management, cost control, and financial reporting as required.
- Conduct regular inspections of premises and equipment to ensure cleanliness and proper functioning.
- Implement and enforce restaurant policies and procedures to uphold brand standards.
Required Skills
- Proven experience in a supervisory role within the restaurant industry (minimum 3 years).
- Strong understanding of both kitchen operations (food prep, safety, inventory) and dining service (guest relations, order management).
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in restaurant management software and POS systems.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- High level of customer service orientation and problem-solving skills.
Preferred Qualifications
- A degree or diploma in Hospitality Management, Culinary Arts, or a related field.
- Certification in Food Safety and Hygiene.
- Experience in training and staff development programs.
- Knowledge of local food trends and supplier networks in Lagos, Nigeria.
Perks & Benefits
- On-site accommodation provided.
- Competitive salary package.
- Opportunity for professional growth and development.
- Dynamic and supportive work environment.
- Meals during shifts.
- Health and wellness programs.
How to Apply
Interested candidates are encouraged to apply directly through the provided link below. Please ensure your resume highlights your relevant supervisory experience in both kitchen and dining operations, along with any leadership or hospitality certifications.
