About Company
Enterprise Rent-A-Car is a global leader in car rental services, operating an extensive network of locations across the world. With a strong commitment to exceptional customer service and fostering a supportive work environment, Enterprise has grown from a small family business into a multi-billion dollar industry giant. We pride ourselves on our promote-from-within culture, offering unparalleled career growth opportunities to dedicated employees. Our mission is to be the best transportation service provider in the world by exceeding our customers’ expectations in service, quality, and value. Join a team where your hard work is recognized, and your potential is limitless. We believe in strengthening our communities by offering reliable and convenient mobility solutions while contributing to local economies.
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Job Description
Are you a highly organized, customer-focused individual with a passion for providing excellent service? Enterprise Rent-A-Car in Port St. Lucie, Florida, is seeking a dedicated and enthusiastic Rental Clerk to join our dynamic team. In this pivotal role, you will be the first point of contact for our valued customers, ensuring a seamless and positive rental experience from start to finish. This is more than just a clerk position; it’s an opportunity to build relationships, solve problems, and contribute directly to the success of a busy branch. You will be responsible for a variety of tasks including managing reservations, preparing rental agreements, explaining terms and conditions, and processing payments. Beyond the administrative duties, you will also assist with vehicle readiness, ensuring our fleet is clean, well-maintained, and ready for our customers. We are looking for someone who thrives in a fast-paced environment, possesses strong communication skills, and has a keen eye for detail. If you are eager to learn, grow, and become an integral part of a world-renowned brand, we encourage you to apply. This role offers an exciting entry point into the automotive and travel industry with ample opportunities for advancement within Enterprise’s robust career development programs.
Key Responsibilities
- Greet customers warmly and assist them with their rental needs, providing professional and friendly service.
- Process rental and return transactions accurately and efficiently, including verifying customer information and preparing rental agreements.
- Inspect vehicles with customers at the time of rental and return, noting any damage and ensuring proper documentation.
- Explain rental terms, conditions, and optional services (e.g., insurance, GPS) clearly and thoroughly.
- Handle customer inquiries and resolve issues or complaints promptly and courteously.
- Answer phone calls and manage reservations, providing accurate information about vehicle availability and pricing.
- Assist with basic vehicle preparation, including ensuring vehicles are clean and fueled for rental.
- Maintain a clean and organized counter area and assist with general branch upkeep.
- Process payments, handle cash, and reconcile daily transactions.
- Effectively communicate with team members to ensure smooth branch operations and customer satisfaction.
- Adhere to all company policies and procedures, including safety and security guidelines.
Required Skills
- High School Diploma or GED
- Valid Driver's License with a clean driving record
- Minimum 6 months of customer service or administrative experience
- Excellent verbal and written communication skills
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Ability to lift up to 25 lbs and perform physical tasks such as walking, bending, and standing for extended periods.
Preferred Qualifications
- Previous experience in the car rental, automotive, or hospitality industry
- Associates or Bachelor's degree
- Experience with sales or upselling products/services
- Fluency in Spanish or other languages
Perks & Benefits
- Competitive hourly pay
- Medical, Dental, and Vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick leave, holidays)
- Employee discount on car rentals
- Extensive training and career development opportunities
- Employee Assistance Program (EAP)
- Opportunity for advancement within a global company
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant experience in customer service and administrative tasks. We look forward to reviewing your application and potentially welcoming you to the Enterprise team!
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