About Company
Sasol is a global integrated chemicals and energy company with a proud heritage in South Africa. We develop and commercialise technologies, and build and operate world-scale facilities to produce a range of high-value product streams, including liquid fuels, chemicals, and low-carbon electricity. Our operations span 22 countries, fostering innovation and contributing to economic growth and energy security. At Sasol, we are committed to sustainable practices, community development, and creating a diverse and inclusive workplace. We empower our employees to excel and contribute to our overarching purpose of innovating for a better world. Join our pioneering team as we redefine the future of energy and customer service, embracing innovative remote operational models to enhance efficiency and customer satisfaction across our extensive network.
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Job Description
Sasol is seeking an innovative and dedicated Remote Fuel Station Attendant to join our pioneering virtual operations team. This unique full-time role redefines the traditional concept of a fuel station attendant by leveraging technology to provide exceptional customer service and operational oversight from a remote location. As a Virtual Attendant, you will be the friendly and helpful voice and presence for customers at multiple Sasol self-service fuel stations, utilizing advanced remote monitoring systems, live video feeds, and two-way communication tools. You will ensure smooth daily operations, assist customers with fuelling, payment queries, and general inquiries, and act as the first point of contact for any technical issues that may arise at the pump or kiosk. This role is perfect for a tech-savvy individual with a strong customer service orientation who thrives in a dynamic, support-driven environment and is excited by the prospect of shaping the future of retail fuel services. You will be instrumental in maintaining the high standards of service and safety that Sasol is known for, all from the comfort and efficiency of your home office. This is a fantastic opportunity to be at the forefront of innovation within the energy sector, contributing to a more efficient and customer-centric service model.
Key Responsibilities
- Provide real-time virtual assistance and support to customers at self-service fuel pumps via integrated video and audio communication systems.
- Monitor multiple fuel station sites simultaneously using advanced CCTV and operational dashboards to ensure safety, security, and operational efficiency.
- Troubleshoot common payment issues, authorize transactions, and provide clear instructions for fuel pump operation remotely.
- Respond promptly to customer inquiries, complaints, and requests, escalating complex issues to on-site personnel or management when necessary.
- Document all customer interactions, incidents, and operational anomalies accurately in the system.
- Conduct virtual safety checks and report any potential hazards or equipment malfunctions.
- Assist with remote inventory monitoring and inform relevant teams of low stock levels or delivery needs.
- Maintain a comprehensive understanding of Sasol products, promotions, and loyalty programs to effectively inform customers.
- Collaborate with technical support and on-site teams to resolve operational issues swiftly.
Required Skills
- Excellent verbal and written communication skills in English (and ideally Afrikaans or isiXhosa).
- Strong customer service orientation and problem-solving abilities.
- Proficiency in using computer systems, remote monitoring software, and communication tools.
- Ability to multitask and manage attention across multiple virtual environments.
- High level of integrity, reliability, and attention to detail.
- Access to a stable internet connection and a conducive home office environment.
- Ability to work flexible hours, including evenings, weekends, and public holidays, on a rotational basis.
Preferred Qualifications
- Previous experience in a remote customer service, call center, or virtual assistant role.
- Familiarity with fuel station operations or retail environments.
- Relevant certifications in customer service or technical support.
- Experience with remote monitoring and control systems.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and training in advanced remote technologies.
- Flexible work schedule within operational requirements.
- A supportive and innovative remote work culture.
- Contribution to a pioneering approach in the energy retail sector.
- Employee assistance program.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your CV highlights your customer service experience, technical proficiency, and suitability for a remote role. We look forward to reviewing your application and potentially welcoming you to the Sasol team.
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