About Company
Isiolo County Referral Hospital stands as a cornerstone of healthcare provision within Isiolo County, Kenya. As a leading public medical facility, we are deeply committed to delivering accessible, high-quality, and compassionate healthcare services to our diverse community. Our hospital offers a wide array of medical services, ranging from general outpatient care, specialized clinics, emergency services, maternity, and surgical interventions, all supported by a dedicated team of medical professionals. We pride ourselves on our patient-centric approach, striving to create a welcoming and healing environment for every individual who walks through our doors. Joining Isiolo County Referral Hospital means becoming part of a vital institution that plays a critical role in promoting health and well-being across the region, contributing directly to the welfare of countless lives daily. We are an equal opportunity employer, fostering a collaborative and supportive work environment where every team member is valued and encouraged to grow professionally.
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Job Description
We are seeking a highly organized, empathetic, and professional Receptionist to join our medical clinic team at Isiolo County Referral Hospital. This pivotal role serves as the first point of contact for our patients and visitors, setting the tone for their entire experience with our facility. The ideal candidate will be a proactive individual with exceptional interpersonal skills, capable of managing a bustling front desk while performing critical administrative duties with precision and care. You will be instrumental in ensuring the smooth and efficient operation of our clinic’s daily workflow, impacting both patient satisfaction and staff productivity. This role requires a keen eye for detail, the ability to multi-task effectively in a fast-paced environment, and a commitment to upholding the highest standards of confidentiality and patient care. Beyond merely greeting individuals, you will be responsible for managing appointments, processing patient registrations, handling inquiries, maintaining accurate patient records, and providing essential administrative support to our medical staff. Your contributions will directly support our mission to deliver outstanding healthcare services to the community of Isiolo. If you are passionate about serving others, possess strong administrative acumen, and thrive in a dynamic healthcare setting, we encourage you to apply and become a valued member of our compassionate team.
Key Responsibilities
- Greet and welcome patients and visitors in a warm and professional manner.
- Manage and direct all incoming phone calls, faxes, and emails, responding to inquiries or directing them to the appropriate department.
- Schedule and confirm patient appointments, managing the clinic's appointment calendar efficiently.
- Register new patients and update existing patient demographic and insurance information accurately.
- Collect co-payments, process billing, and manage financial transactions, issuing receipts as required.
- Maintain patient records, ensuring confidentiality and compliance with all privacy regulations (e.g., handling physical and electronic files).
- Prepare and organize patient charts, referral forms, and other necessary documentation.
- Ensure the waiting area is tidy, comfortable, and well-maintained.
- Liaise effectively with doctors, nurses, and other medical staff to ensure seamless patient flow and communication.
- Handle general administrative tasks such as filing, scanning, photocopying, and data entry.
- Assist with inventory management of office supplies and ordering when necessary.
- Address patient concerns and provide initial support, escalating complex issues to medical staff when appropriate.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Proven customer service and interpersonal skills with a patient-first approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management abilities with attention to detail.
- Ability to multitask and prioritize tasks effectively in a busy environment.
- High level of integrity and discretion when handling confidential patient information.
- Problem-solving skills and a proactive attitude.
- Ability to work collaboratively as part of a healthcare team.
Preferred Qualifications
- Diploma or Certificate in Secretarial Studies, Business Administration, or a related field.
- Previous experience (1-2 years) in a medical office, hospital, or healthcare setting.
- Familiarity with medical terminology and healthcare administrative processes.
- Experience with Electronic Health Record (EHR) or Hospital Management Information Systems (HMIS).
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Pension scheme contributions.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative work environment.
- Opportunity to make a tangible difference in community health.
How to Apply
Interested and qualified candidates are invited to submit their applications by clicking on the link below. Please ensure your resume highlights your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.
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