About Company
Mogers Drewett LLP is a leading full-service law firm with a proud history of serving individuals, families, and businesses across the South West and beyond for over 150 years. With offices in Bath, Sherborne, Wells, and Frome, we are deeply rooted in our local communities, providing expert legal advice across a wide spectrum of practice areas including property, corporate & commercial, dispute resolution, family law, and private client services. Our ethos is built on trust, integrity, and a commitment to delivering exceptional client care. We believe in fostering a supportive, inclusive, and collaborative environment where our people can thrive, develop their skills, and contribute to our collective success. We pride ourselves on combining traditional values with a modern, forward-thinking approach to legal practice, ensuring that we remain at the forefront of the legal profession while always putting our clients’ needs first. Join a firm that values its people as much as its clients.
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Job Description
Mogers Drewett LLP, a leading full-service law firm with a rich history spanning over 150 years in the South West, is seeking an enthusiastic and highly organised Receptionist to join our professional team in Bath. This isn’t just a front-desk role; it’s an opportunity to be the welcoming face and voice of our esteemed firm, playing a pivotal part in shaping the first impressions of our clients and visitors. Our firm’s reputation for legal excellence and outstanding client service begins the moment someone interacts with us, and your role will be instrumental in upholding this standard. You will be key in ensuring every interaction reflects our commitment to professionalism and client satisfaction.
At Mogers Drewett, we pride ourselves on delivering exceptional legal services alongside unparalleled client care. Our success is built on the talent and dedication of our people, and we believe in fostering a supportive and inclusive environment where everyone can thrive. As a Receptionist, you will be at the heart of our operations, ensuring the smooth flow of our bustling office and providing essential administrative support that underpins our legal excellence. You will be instrumental in creating a positive and professional atmosphere, ensuring that every client feels valued and efficiently assisted from their first interaction.
You will be the first point of contact for clients, both over the phone and in person, representing our brand with professionalism, warmth, and efficiency. Your ability to manage a busy multi-line switchboard, expertly direct enquiries to the appropriate legal departments or individuals, and handle client arrivals with grace and discretion will be critical to our daily operations. Beyond client-facing duties, this role offers a chance to contribute significantly to the overall office management. This includes the precise coordination and booking of meeting rooms, ensuring they are presentable and equipped for various appointments, managing incoming and outgoing post and couriers with meticulous attention to detail, and supporting various departments with ad-hoc administrative tasks such as data entry, photocopying, and filing. We are looking for someone who is proactive, possesses an exceptional eye for detail, and has a genuine passion for providing outstanding service in a fast-paced environment. This role is ideal for an individual who is keen to grow their administrative skills within a dynamic legal setting and become an integral part of a close-knit, collaborative team. We value individuals who take initiative, are eager to learn, and demonstrate a commitment to teamwork. If you are a natural communicator, highly organised, technologically proficient, and thrive in a professional environment where no two days are the same, we encourage you to apply. Join Mogers Drewett and embark on a rewarding career where your contribution is truly valued, and your professional development is supported.
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Key Responsibilities
- Serve as the first point of contact for all incoming calls, greeting clients and visitors warmly and directing them to the appropriate person or department.
- Manage a busy multi-line switchboard efficiently, screening and transferring calls professionally.
- Welcome and register clients and visitors upon arrival, offering refreshments and ensuring a comfortable waiting experience.
- Coordinate and book meeting rooms, ensuring they are prepared and tidy before and after use.
- Handle all incoming and outgoing post, couriers, and deliveries with accuracy and timeliness.
- Provide general administrative support to various legal departments, including photocopying, scanning, filing, and data entry.
- Maintain the reception area and communal client spaces to a high standard of presentation and cleanliness.
- Assist with stationery ordering and stock management.
- Manage and update client databases and internal contact lists.
- Undertake ad-hoc duties as required to support the smooth operation of the office.
Required Skills
- Proven experience in a reception or administrative role, preferably within a professional services environment.
- Exceptional communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organisational and time management skills with the ability to multitask.
- A professional, friendly, and approachable demeanour.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- A proactive and enthusiastic approach to work.
Preferred Qualifications
- Experience working within a legal firm or similar professional services setting.
- Familiarity with case management systems or similar database software.
- A relevant administrative qualification (e.g., NVQ in Business Administration).
Perks & Benefits
- Competitive salary and pension scheme.
- Generous annual leave allowance.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Employee assistance programme.
- Firm-wide social events.
- Cycle to work scheme.
How to Apply
To apply for this exciting opportunity, please visit the Mogers Drewett careers page via the link below. Navigate to our ‘Current Vacancies’ section to submit your CV and a covering letter outlining your suitability for the role. Please ensure your application highlights your experience as a Receptionist and your passion for client service. We look forward to hearing from you.
