About Company
HealthPlus Pharmacy is Nigeria’s first and largest retail pharmacy chain, dedicated to providing high-quality pharmaceutical care and health solutions. For over two decades, we have been at the forefront of improving public health by offering genuine medicines, professional pharmacy services, and a wide range of wellness products. Our mission is to help people live healthier and happier lives by making trusted healthcare accessible. We pride ourselves on a patient-centric approach, fostering a supportive and professional environment where our team members can thrive and make a tangible impact on the communities we serve. Join us and be a part of a legacy built on trust, innovation, and unwavering commitment to health.
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Job Description
We are seeking a highly motivated and customer-focused Pharmacist to join our dynamic team in Katampe Extension, Abuja. This unique role combines your expert pharmaceutical knowledge with exceptional customer service skills, aiming to elevate the patient experience at every touchpoint. As a Pharmacist – Customer Experience, you will be the primary point of contact for our customers, providing professional medication counseling, health advice, and ensuring a seamless and positive interaction. You will not only dispense medications accurately but also actively engage with patients to understand their needs, resolve queries, and promote health literacy. This role is crucial in reinforcing HealthPlus Pharmacy’s reputation as a trusted healthcare partner, where patient well-being and satisfaction are paramount. We are looking for someone who can blend clinical expertise with a genuine passion for helping people, creating an inviting and reassuring environment for all our patrons. Your dedication to excellence in both pharmacy practice and customer care will be key to your success and our continued growth.
Key Responsibilities
- Dispense prescription and over-the-counter medications accurately and efficiently, adhering strictly to all regulatory guidelines and company protocols.
- Provide comprehensive medication counseling to patients, including dosage, administration, potential side effects, and drug interactions, ensuring understanding and adherence.
- Actively engage with customers to address health-related inquiries, offer professional advice, and recommend appropriate over-the-counter products and services.
- Manage and resolve customer complaints and concerns with empathy and professionalism, striving for optimal patient satisfaction.
- Conduct health screenings, vaccinations, and other primary healthcare services as required, promoting preventative care.
- Maintain precise patient records, ensure proper inventory management, and monitor drug stock levels to prevent shortages.
- Collaborate with other healthcare professionals to provide holistic patient care and contribute to a multidisciplinary team approach.
- Stay updated with the latest pharmaceutical developments, clinical guidelines, and industry best practices through continuous professional development.
- Contribute to maintaining a clean, organized, and welcoming pharmacy environment, enhancing the overall customer experience.
Required Skills
- Bachelor of Pharmacy (B.Pharm) degree or Doctor of Pharmacy (Pharm.D) from an accredited institution.
- Valid registration with the Pharmacists Council of Nigeria (PCN) and current practicing license.
- Excellent verbal and written communication skills with the ability to explain complex medical information clearly.
- Strong interpersonal skills and a genuine passion for customer service and patient care.
- Exceptional attention to detail and accuracy in dispensing medications and managing patient data.
- Proficiency in using pharmacy management software and basic computer applications.
- Ability to work effectively both independently and as part of a team in a fast-paced retail environment.
- High level of empathy, patience, and problem-solving skills to address diverse patient needs.
Preferred Qualifications
- Previous experience (2+ years) in a retail pharmacy setting, specifically with a customer-facing role.
- Additional certifications in specialized areas such as immunization, medication therapy management, or diabetes education.
- Fluency in additional local languages (e.g., Hausa, Yoruba, Igbo) is an advantage.
- Demonstrated ability to drive positive customer satisfaction metrics and improve patient loyalty.
Perks & Benefits
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive health insurance coverage for you and your dependents.
- Opportunities for continuous professional development and training through workshops and conferences.
- A supportive and collaborative work environment that values innovation and teamwork.
- Employee discounts on a wide range of health and wellness products.
- Paid time off, including annual leave and sick days.
- Clear career progression paths within Nigeria's leading retail pharmacy chain.
- Contribution to a company that genuinely makes a difference in public health and patient well-being.
How to Apply
Interested and qualified candidates are encouraged to apply directly through our official career portal by clicking the link below. Please ensure your resume and cover letter clearly highlight your relevant experience and passion for customer-centric pharmaceutical care. We look forward to reviewing your application.
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