About Company
Macy’s, Inc. is one of the nation’s premier retailers, operating nearly 700 department stores under the Macy’s and Bloomingdale’s banners, and approximately 160 specialty stores. For over a century, Macy’s has been an iconic brand, deeply ingrained in American culture and synonymous with fashion, quality, and exceptional customer service. We are committed to delivering an outstanding shopping experience across our diverse product categories, from apparel and accessories to home goods. Our mission is to be a retail leader that sets trends, values diversity, and makes a positive impact in the communities we serve. We believe in fostering a dynamic and inclusive work environment where every colleague can thrive and contribute to our legacy of excellence.
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Job Description
Macy’s, a cornerstone of American retail and an iconic destination for fashion and lifestyle, is seeking a dynamic and client-focused Personal Shopper to join our esteemed team in Coral Springs, Florida. For generations, Macy’s has been synonymous with unparalleled customer service, a vast selection of quality merchandise, and a commitment to helping our customers express their unique style. As a Personal Shopper, you will be at the forefront of this mission, providing an elevated, personalized shopping experience that delights and inspires.
In this pivotal role, you will transcend the traditional sales associate position, becoming a trusted style advisor and confidante for our most discerning clientele. You will be responsible for cultivating lasting relationships, understanding individual fashion preferences, and expertly curating selections of apparel, accessories, and home goods that perfectly align with our clients’ needs and aspirations. This isn’t just about making sales; it’s about building a loyal client base through exceptional service, keen fashion insight, and an intuitive understanding of personal style.
Our ideal candidate possesses an innate passion for fashion, an encyclopedic knowledge of current trends, and a genuine desire to make every client feel valued and impeccably styled. You will leverage your expertise across Macy’s diverse brand portfolio, from high-end designers to everyday essentials, to create cohesive and personalized looks. This role demands a proactive approach to client engagement, outstanding communication skills, and the ability to work independently while contributing to the overall success of our store.
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Our Personal Shoppers are not just sales associates; they are brand ambassadors and trendsetters who embody the spirit of Macy’s. You’ll operate within a vibrant, sophisticated retail environment, utilizing our state-of-the-art tools and resources to provide seamless service. Your success will be measured not only by sales targets but also by the depth of your client relationships and the positive impact you have on their confidence and style. You will become an indispensable resource for clients seeking everything from a complete wardrobe overhaul to the perfect outfit for a special occasion. This full-time position offers an exciting opportunity to blend your passion for fashion with a rewarding career, influencing style and building connections within the Coral Springs community. Join us in shaping the future of retail by delivering an unforgettable shopping journey.
Key Responsibilities
- Develop and maintain a personal client book, fostering long-term relationships through consistent outreach and exceptional service.
- Conduct in-depth client consultations to understand their style preferences, needs, budget, and lifestyle.
- Curate personalized selections of merchandise, including apparel, accessories, beauty products, and home goods, across various brands and price points.
- Provide expert styling advice, including outfit coordination, trend insights, and product knowledge.
- Achieve and exceed individual sales goals and client engagement targets.
- Stay informed about current fashion trends, new arrivals, and promotional events at Macy's.
- Utilize CRM tools and internal systems to track client preferences, purchase history, and communication.
- Coordinate private styling appointments, virtual consultations, and special in-store events.
- Collaborate with store management and sales teams to ensure a seamless client experience.
- Manage inventory awareness, ensuring product availability for client selections.
- Handle returns, exchanges, and special orders efficiently and courteously.
Required Skills
- Proven experience in retail sales or customer service, preferably in fashion or luxury goods.
- Exceptional interpersonal and communication skills, with a talent for building rapport.
- Strong understanding of current fashion trends, brands, and styling techniques.
- Demonstrated ability to meet and exceed sales targets.
- Excellent organizational and time management abilities.
- Proficiency in using sales point-of-sale (POS) systems and basic computer applications.
- A passion for delivering outstanding customer service and creating memorable shopping experiences.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience as a personal shopper, stylist, or in a clienteling role.
- A strong existing client network or the ability to quickly build one.
- Knowledge of visual merchandising principles.
- Bachelor's degree in Fashion Merchandising, Marketing, or a related field.
- Multilingual abilities are a plus.
Perks & Benefits
- Competitive base salary plus attractive commission structure.
- Comprehensive health, dental, and vision insurance.
- Generous employee discount on merchandise.
- Paid time off, including vacation and sick leave.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement within a national retail leader.
- Employee assistance program and wellness initiatives.
- A dynamic and supportive work environment.
How to Apply
Interested candidates are invited to click the application link below to submit their resume and cover letter. Please highlight your experience in luxury retail or personal styling and demonstrate your passion for fashion and client service.
