About Company
Chicken Inn, part of the Simbisa Brands family, is a beloved fast-food restaurant chain renowned for serving delicious fried chicken, tasty chips, and a variety of delightful sides across Kenya and beyond. We are committed to providing our customers with high-quality, freshly prepared meals in a friendly and vibrant environment. Our mission is to offer an exceptional dining experience, making every visit memorable. With a strong presence in local communities, Chicken Inn is more than just a place to eat; it’s a gathering spot where friends and families create cherished memories over great food. We pride ourselves on our consistent quality, efficient service, and our dedicated team who are the heart of our operations. Join us and be part of a dynamic team that values customer satisfaction and continuous growth within a leading African quick-service restaurant brand.
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Job Description
Are you passionate about customer service and thrive in a fast-paced environment? Chicken Inn in Kerugoya, Kirinyaga County, is looking for an enthusiastic and dedicated Part-Time Fast Food Waiter / Server to join our vibrant team. As a key member of our front-of-house staff, you will be the face of Chicken Inn, responsible for providing an exceptional dining experience to our valued customers. Your primary duties will include warmly greeting guests, accurately taking their orders, serving food and beverages promptly, and ensuring the dining area remains impeccably clean and inviting. This role requires excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure while maintaining a positive attitude and a keen eye for detail. You will play a crucial role in ensuring customer satisfaction by delivering orders precisely, handling transactions with care, and adhering strictly to our high standards of hygiene and food safety. We are looking for someone who is reliable, a proactive team player, and eager to contribute to a positive workplace culture where every team member is valued. This is an excellent opportunity for individuals seeking flexible hours, keen to develop their hospitality skills, and grow within a leading fast-food brand that offers tangible career progression paths. If you are energetic, customer-focused, and ready to take on a dynamic role in Kerugoya, we encourage you to apply and become a part of our success story!
Key Responsibilities
- Warmly greet all customers upon their arrival, making them feel welcome and valued.
- Accurately take customer orders, either at the counter or tableside, ensuring all special requests and dietary modifications are clearly communicated.
- Process cash and card payments accurately using the point-of-sale (POS) system, providing correct change and receipts.
- Serve food and beverages promptly and efficiently to customers, ensuring high presentation standards are met.
- Assist in the preparation of simple food items and beverages (e.g., pouring drinks, packing meals) as required.
- Maintain impeccable cleanliness and hygiene standards in the dining area, serving stations, food preparation zones, and restrooms throughout your shift.
- Clear and clean tables promptly after customers leave, sanitizing surfaces and ensuring they are ready for the next guests.
- Restock condiments, napkins, straws, and other necessary items in the dining area and service stations.
- Handle customer inquiries, complaints, and feedback professionally and efficiently, escalating complex issues to management when necessary.
- Collaborate effectively and harmoniously with kitchen staff and other team members to ensure smooth service flow and operational efficiency.
- Adhere strictly to all food safety and sanitation guidelines and company policies.
- Participate actively in daily opening and closing duties, including comprehensive cleaning, inventory checks, and preparation for the next shift.
Required Skills
- Excellent customer service and interpersonal skills with a friendly and approachable demeanor.
- Strong communication skills, both verbal and basic written, for effective interaction with customers and colleagues.
- Ability to work effectively and efficiently in a fast-paced and high-pressure restaurant environment.
- Basic mathematical skills for accurate cash handling, order calculations, and giving change.
- Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
- A positive attitude, strong work ethic, and a proactive approach to tasks.
- Physical stamina to stand for extended periods, walk frequently, and lift moderate weights (up to 10kg).
- Team-oriented mindset with a collaborative approach to achieving common goals.
Preferred Qualifications
- Prior experience (6+ months) in a fast-food or a similar quick-service restaurant setting.
- High School Diploma or equivalent academic qualification.
- Basic knowledge of food safety and hygiene regulations and practices.
- Fluency in both English and Swahili to effectively communicate with diverse customers.
Perks & Benefits
- Competitive hourly/monthly pay structure.
- Flexible part-time working hours to suit your schedule.
- Opportunities for career growth and advancement within Chicken Inn and the larger Simbisa Brands family.
- Comprehensive training on food safety, customer service best practices, and restaurant operations.
- Attractive staff meal discounts.
- A friendly, supportive, and dynamic team environment.
- Exposure to a rapidly expanding and vibrant fast-food industry in Kenya.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV and a brief cover letter highlight your relevant experience, your passion for customer service, and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to the Chicken Inn Kerugoya team!
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