About Company
Eden Adventures, nestled in the heart of the breathtaking Garden Route, is a premier outdoor adventure operator based in Wilderness, Western Cape. For over two decades, we’ve been dedicated to providing unforgettable experiences, connecting thrill-seekers and nature lovers with the pristine beauty of our landscapes. From tranquil canoe trips on the Touw River to exhilarating abseiling and kloofing adventures, we champion responsible tourism and a deep appreciation for the environment. Our mission extends beyond guiding; we equip our adventurers with the knowledge and the right gear to explore safely and sustainably. We believe in fostering a community of outdoor enthusiasts and providing exceptional service that makes every journey memorable. Joining Eden Adventures means becoming part of a passionate team committed to conservation, adventure, and delivering unparalleled customer experiences. We are a dynamic, community-focused company where every team member plays a crucial role in creating lasting memories for our guests, contributing to the vibrant outdoor culture of the Garden Route.
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Job Description
Are you an outdoor enthusiast with a passion for sales and customer service? Do you thrive in an environment where you can share your love for adventure while supporting a vibrant community? Eden Adventures is seeking a motivated and knowledgeable Outdoor Gear Shop Assistant for a unique Hybrid role in Wilderness, Western Cape. This pivotal position involves a blend of on-site retail engagement and remote administrative support, ensuring seamless operations both in our adventure hub and behind the scenes.
On-site, you’ll be the friendly face of Eden Adventures, guiding customers through our selection of quality outdoor gear, assisting with rentals, processing sales, and maintaining the inviting atmosphere of our shop. Your expertise in various outdoor activities will be invaluable as you help customers choose the perfect equipment for their next expedition, whether it’s a paddle, a hiking pack, or essential safety gear. You’ll be responsible for ensuring the shop is well-stocked, visually appealing, and reflects the adventurous spirit of our brand. This requires a keen eye for detail and a proactive approach to merchandising.
In your remote capacity, you will support our operations by managing online inquiries, processing e-commerce orders, assisting with social media content related to products, and handling various administrative tasks that keep our business running smoothly. This hybrid model offers flexibility and the opportunity to contribute to different facets of the business, allowing you to leverage both your interpersonal skills and your organizational prowess. We are looking for someone who is not just a sales assistant, but a true ambassador for outdoor living, eager to educate, inspire, and equip our customers for their next great adventure. Your commitment to exceptional service and a strong understanding of outdoor equipment will be key to success in this dynamic role, helping us to continue building our reputation as the go-to experts for outdoor experiences in the region.
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Key Responsibilities
- Provide exceptional customer service and sales support for outdoor gear and rentals.
- Assist customers in selecting appropriate gear, offering expert advice based on their needs and activity.
- Maintain shop merchandising, ensuring products are well-displayed, priced, and stocked.
- Process sales transactions accurately and handle cash/card payments.
- Manage and respond to online customer inquiries via email and social media platforms.
- Process e-commerce orders, including packing and shipping coordination from a remote location.
- Assist with inventory management, including receiving, tagging, and organizing stock.
- Support marketing efforts by contributing to social media content focused on products and adventure.
- Perform general administrative tasks, data entry, and record-keeping as required.
- Keep up-to-date with new products, industry trends, and local outdoor conditions.
Required Skills
- Proven experience in customer service and retail sales.
- Demonstrable knowledge of outdoor gear, equipment, and activities (e.g., hiking, paddling, camping).
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and willingness to learn new retail software.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a hybrid team.
- Problem-solving aptitude and a proactive approach to challenges.
Preferred Qualifications
- Previous experience working in an outdoor gear store or adventure tourism company.
- A genuine passion for outdoor activities and an active lifestyle.
- First Aid/CPR certification.
- Knowledge of the local Wilderness/Garden Route area and its adventure offerings.
- Experience with e-commerce platforms and social media management.
Perks & Benefits
- Competitive salary and performance incentives.
- Generous employee discounts on gear and adventure tours.
- Opportunity for professional development and training in outdoor retail and adventure guiding.
- Flexible hybrid work schedule combining on-site interaction with remote productivity.
- Being part of a passionate, community-focused team dedicated to adventure.
- Access to a vibrant outdoor lifestyle in one of South Africa's most beautiful regions.
- Opportunities for career growth within Eden Adventures.
How to Apply
If you are an enthusiastic individual ready to combine your love for the outdoors with a career in customer service and retail, we encourage you to apply! Please click on the application link below to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this Hybrid Outdoor Gear Shop Assistant role at Eden Adventures. Highlight your experience with outdoor gear and your comfort with a hybrid work model. We look forward to hearing from you and potentially welcoming you to our adventure-loving team!
