About Company
First National Bank (FNB) is a division of FirstRand Bank Limited, one of the largest financial institutions in South Africa. We pride ourselves on being a leading innovator in the banking sector, constantly striving to provide relevant and cutting-edge financial solutions to our diverse client base. With a rich history spanning over a century, FNB has built a reputation for trust, reliability, and a deep commitment to the communities we serve. Our Bethlehem branch plays a vital role in supporting local businesses and individuals, fostering economic growth and financial well-being in the Free State region. We believe in empowering our employees and creating an environment where talent can flourish, and where every team member contributes to our shared success. Join a company that is not just about banking, but about making a real difference in people’s lives.
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Job Description
Are you a highly organised, proactive, and detail-oriented individual looking to play a pivotal role in a dynamic banking environment? FNB Bethlehem is seeking a dedicated Office Support Administrator to join our professional team. This position is crucial for ensuring the smooth and efficient operation of our branch, providing essential administrative and operational support to various departments and staff members. You will be the backbone of our office, handling a diverse range of tasks that contribute directly to our operational excellence and client satisfaction. Your daily responsibilities will span from meticulous data management and record-keeping to coordinating internal communications and managing schedules, all while upholding FNB’s high standards of service and confidentiality. This role requires someone who thrives in a fast-paced environment, possesses exceptional communication and interpersonal skills, and has a strong ability to multitask and prioritise effectively under pressure. You will be instrumental in maintaining an organised and productive workspace, managing critical information flows, and facilitating seamless internal and external communications to ensure all branch operations run without a hitch. If you are passionate about contributing to a supportive team, eager to develop your administrative career within a leading financial institution, and ready to make a tangible impact on daily operations, we encourage you to apply. We offer a challenging yet rewarding environment where your contributions are highly valued, your professional growth is actively supported, and you become an integral part of a community-focused team at FNB Bethlehem.
Key Responsibilities
- Manage and maintain efficient office filing systems, both digital and physical, ensuring data integrity and easy retrieval.
- Handle all incoming and outgoing correspondence, including emails, physical mail, and faxes, distributing them appropriately.
- Prepare, edit, and format various internal and external documents, reports, presentations, and spreadsheets with high accuracy.
- Schedule and coordinate meetings, appointments, and travel arrangements for management and staff, managing calendars effectively.
- Assist with general human resources administrative tasks, such as onboarding new employees, managing leave requests, and maintaining personnel records.
- Manage office supplies inventory, place orders, track usage, and ensure proper stock levels are maintained for seamless operations.
- Provide professional reception services, warmly greeting visitors, directing inquiries, and managing incoming calls with courtesy and efficiency.
- Support financial administration by processing invoices, expense reports, petty cash, and assisting with basic bookkeeping tasks.
- Ensure strict compliance with FNB's administrative policies, procedures, and security protocols at all times.
- Assist with data entry and maintenance of various branch-specific databases and CRM systems.
- Act as a central point of contact for internal staff and external stakeholders for administrative queries and support requests.
- Maintain a clean, organised, and professional office environment conducive to productivity.
Required Skills
- Proven administrative support experience of at least 2 years in a professional office environment.
- Exceptional organisational and time management skills with the ability to prioritise tasks effectively.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
- Excellent written and verbal communication skills in English, with strong attention to grammar and spelling.
- High level of attention to detail and accuracy in all tasks, particularly data entry and document preparation.
- Ability to handle confidential and sensitive information with utmost discretion and integrity.
- Strong problem-solving abilities, a proactive approach to challenges, and a 'can-do' attitude.
- Ability to work both independently with minimal supervision and collaboratively as part of a diverse team.
- Demonstrated customer-service oriented mindset with strong interpersonal skills.
- Capacity to adapt to new technologies and processes quickly.
Preferred Qualifications
- A diploma or degree in Office Administration, Business Management, Secretarial Studies, or a related field.
- Previous experience within the financial services or banking industry.
- Familiarity with banking-specific software or Customer Relationship Management (CRM) systems.
- Proficiency in another official South African language (e.g., Afrikaans, Sesotho).
- Experience with document management systems.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive medical aid and provident fund benefits for your well-being.
- Opportunities for continuous professional development and clear career advancement pathways within FNB.
- Exclusive employee banking benefits and discounts on various FNB products and services.
- A supportive, inclusive, and collaborative work environment that values diversity.
- Generous paid time off, including annual leave and public holidays.
- Access to a range of employee wellness programmes and initiatives.
- Contribution to a respected national institution with a strong community focus.
How to Apply
Interested candidates are encouraged to submit their detailed CV and a compelling cover letter outlining their suitability for this role and their passion for administrative excellence. Please click on the application link below to apply directly through the FNB careers portal. We look forward to reviewing your application.
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