About Company
Hilton San Diego Gaslamp Quarter is a premier destination nestled in the vibrant heart of downtown San Diego’s historic Gaslamp Quarter. Our hotel offers guests an unparalleled experience, blending modern comfort with the classic charm of the district. As part of the globally recognized Hilton brand, we are committed to delivering exceptional service, fostering a welcoming environment, and creating memorable stays for our diverse clientele, from business travelers to vacationers exploring the city’s dynamic attractions. Our team members are the cornerstone of our success, embodying our values of hospitality, integrity, leadership, teamwork, ownership, and now, a deep commitment to excellence in the digital age. We pride ourselves on cultivating a supportive and inclusive workplace where every individual is empowered to thrive, grow their careers, and contribute to our shared mission of making every guest’s stay special. Joining Hilton means becoming part of a family that values your contributions and supports your professional journey.
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Job Description
Are you a detail-oriented night owl with a knack for hospitality and a strong sense of responsibility? Hilton San Diego Gaslamp Quarter is seeking a dedicated and meticulous Night Auditor to join our dynamic team. This pivotal full-time role operates during the overnight hours, serving as the face of our hotel when most of the city sleeps. As a Night Auditor, you’re not just processing transactions; you are the guardian of our financial integrity and the primary point of contact for guests seeking assistance or making late-night arrivals. Your primary responsibilities will involve balancing the day’s financial transactions, verifying and reconciling guest accounts, and preparing various financial reports, ensuring accuracy and compliance with hotel policies. Beyond the numbers, you will also manage front desk operations, including efficient check-ins and check-outs, handling guest inquiries, and resolving any overnight issues with professionalism and a calm demeanor. This role demands a unique blend of customer service excellence, accounting precision, and operational vigilance. You will be responsible for ensuring the security of the premises, conducting regular property walks, and responding promptly to any emergencies or unusual situations that may arise. The ideal candidate will possess exceptional problem-solving skills, a keen eye for detail, and the ability to work independently in a quiet, yet occasionally unpredictable, environment. You will be instrumental in setting the stage for a smooth transition to the morning shift, compiling comprehensive reports that provide critical insights into the previous day’s operations. Joining our team means becoming part of a brand renowned worldwide for its commitment to service and quality. We offer a supportive environment, opportunities for career development, and the chance to make a tangible impact on our guests’ experience. If you are ready to embrace the night and uphold our standards of excellence, we encourage you to apply and become a valued member of the Hilton San Diego Gaslamp Quarter family. This is more than just a job; it’s an opportunity to ensure our hotel runs flawlessly, even in the quietest hours, providing peace of mind to our guests and management alike. We value individuals who are proactive, reliable, and dedicated to delivering the Hilton promise around the clock.
Key Responsibilities
- Perform all daily front desk duties, including guest check-ins, check-outs, and processing reservations during the overnight shift.
- Balance and audit all financial transactions from the day shift, including cash, credit card, and direct billing accounts.
- Verify and reconcile guest accounts, resolve discrepancies, and post charges accurately.
- Prepare daily financial reports, including the daily revenue report, occupancy report, and other management summaries.
- Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Maintain security of the hotel premises by conducting regular property walks and monitoring surveillance systems.
- Handle wake-up call requests and coordinate with other departments as needed during the night.
- Assist with light clerical duties, such as sorting mail, preparing welcome packets, or organizing records.
- Ensure a smooth transition to the morning shift by providing a detailed handover report and updating logs.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Minimum of 6 months experience in a hotel front desk or customer service role.
- Strong attention to detail and accuracy in handling financial transactions.
- Excellent verbal and written communication skills.
- Proficiency in basic computer operations and hotel property management systems (PMS).
- Ability to work independently and make sound decisions in a fast-paced environment.
- Strong problem-solving and conflict resolution abilities.
- Reliable and punctual, with the ability to work overnight shifts, including weekends and holidays.
Preferred Qualifications
- Previous experience as a Night Auditor.
- Familiarity with Hilton's OnQ Property Management System.
- Associate's degree or higher in Hospitality, Accounting, or a related field.
- Experience in a luxury or full-service hotel environment.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and holiday pay.
- Exclusive Hilton travel discounts for team members and their families worldwide.
- Opportunities for career advancement and professional development within Hilton.
- Dynamic and supportive work environment.
How to Apply
Interested candidates are encouraged to apply directly through our official careers portal. Please click on the application link below to submit your resume and complete the online application form. We look forward to reviewing your qualifications.
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