About Company
Nestled in the heart of Rwanda’s vibrant capital, the Kigali Marriott Hotel stands as a beacon of luxury, exceptional service, and unparalleled event capabilities. As a flagship property of Marriott International, we are committed to delivering world-class hospitality, unforgettable experiences, and a positive impact on our community. Our hotel boasts state-of-the-art MICE (Meetings, Incentives, Conferences, and Exhibitions) facilities, making us a premier destination for both local and international events. We pride ourselves on a culture of excellence, innovation, and teamwork, fostering an environment where every associate can thrive and contribute to our mission of creating memorable moments for our guests.
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Job Description
We are seeking an enthusiastic and highly organized MICE Event Coordinator to join our dynamic Sales & Marketing team at the Kigali Marriott Hotel. This pivotal role is perfect for a detail-oriented professional with a passion for creating seamless and impactful events. As a MICE Event Coordinator, you will be instrumental in planning, executing, and overseeing a diverse portfolio of corporate meetings, conferences, incentive trips, and social gatherings. You will work closely with clients from initial inquiry through to post-event follow-up, ensuring every aspect of their event is handled with precision and personalized care. This role demands exceptional communication skills, a proactive approach to problem-solving, and the ability to manage multiple projects simultaneously under tight deadlines. You will be a key liaison between clients and various hotel departments, orchestrating every detail from room setup and AV requirements to catering menus and guest accommodation. Your commitment to excellence will directly contribute to our hotel’s reputation as a leading MICE destination in East Africa, helping us exceed client expectations and drive repeat business. If you thrive in a fast-paced environment and are dedicated to delivering unforgettable event experiences, we invite you to be a part of our world-class team.
Key Responsibilities
- Serve as the primary point of contact for MICE clients, guiding them through the entire event planning process from concept to completion.
- Develop detailed event proposals, contracts, and banquet event orders (BEOs) accurately reflecting client needs and hotel capabilities.
- Coordinate with internal departments including Food & Beverage, Banquets, Audiovisual, Front Office, and Housekeeping to ensure seamless event execution.
- Conduct site inspections and client meetings to showcase our facilities and understand specific event requirements.
- Manage event budgets, negotiate with vendors, and track expenses to ensure events are executed within financial parameters.
- Oversee on-site event setup, ensure all technical and logistical requirements are met, and provide immediate support during events.
- Maintain up-to-date knowledge of industry trends, competitor offerings, and MICE market developments.
- Prepare post-event reports, gather client feedback, and contribute to continuous improvement initiatives.
- Assist in the development and implementation of MICE sales strategies to attract new business and retain existing clients.
Required Skills
- Proven experience in event coordination, preferably within the MICE sector or a luxury hotel environment.
- Exceptional organizational skills and meticulous attention to detail.
- Strong communication, negotiation, and interpersonal abilities.
- Proficiency in event management software (e.g., Opera S&C, Delphi) and Microsoft Office Suite.
- Ability to work effectively under pressure and manage multiple projects simultaneously.
- Demonstrated problem-solving skills and a proactive, 'can-do' attitude.
- Fluency in English (written and spoken).
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field.
- Additional language proficiency, especially in Kinyarwanda or French.
- Certifications in event planning (e.g., CMP – Certified Meeting Professional).
- Experience with international clients and diverse cultural events.
- Knowledge of local supplier networks and event venues in Rwanda.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Generous paid time off and holiday benefits.
- Employee discounts on Marriott hotels worldwide and F&B outlets.
- Opportunities for professional development and career growth within Marriott International.
- Access to a global network of hospitality professionals.
- Dynamic and supportive work environment.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and qualifications for this role. Only shortlisted candidates will be contacted for an interview.
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