About Company
Are you a Medical Secretary seeking a role where your organisational skills directly impact patient care? Career.supersecrets partners with some of Notting Hill’s most reputable healthcare establishments, connecting dedicated professionals like you with environments that value precision and compassion. We understand the critical support you provide, ensuring smooth operations and a positive patient experience. Join a network that champions your career growth, offering placements in practices where your contribution is truly recognised. We’re committed to fostering strong professional relationships, making us the ideal gateway to your next fulfilling opportunity in healthcare administration.
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Job Description
Join a vibrant and highly respected private medical practice in the heart of Notting Hill, London, as a dedicated Medical Secretary. This pivotal full-time role offers an exciting opportunity to be the backbone of our administrative operations, ensuring seamless service delivery for our diverse patient base, often comprising local residents and international visitors. We are seeking an organised, empathetic, and proactive individual who thrives in a fast-paced environment and possesses an unwavering commitment to patient care and confidentiality. As the first point of contact for many patients, your professionalism and friendly demeanour will set the tone for their entire experience, reflecting the high standards of our clinic. You will be instrumental in managing complex appointment schedules for multiple practitioners, handling patient inquiries with sensitivity, and maintaining meticulous digital and physical patient records in strict compliance with GDPR and medical regulations. This role requires adept handling of medical correspondence, preparing clinic letters, processing referrals, and assisting with general office administration to support our clinical team. It demands a keen eye for detail, exceptional written and verbal communication skills, and a solid understanding of medical terminology and administrative processes specific to a private healthcare setting. You will play a crucial part in upholding the high standards of our practice, contributing directly to its smooth running and reputation for excellence within the prestigious Notting Hill community. If you are passionate about healthcare administration, thrive on organisation, and are eager to join a supportive team where your skills are truly valued, we encourage you to apply and become an integral part of our patient-focused environment. We are committed to fostering a workplace where every team member feels supported, empowered, and equipped to deliver outstanding service, contributing to a positive and efficient patient journey from first contact to follow-up.
Key Responsibilities
- Manage and maintain complex appointment diaries for medical practitioners.
- Act as the primary point of contact for patients, greeting them warmly and handling inquiries professionally, both in person and over the phone.
- Process referrals, clinic letters, and other medical correspondence, ensuring accuracy and timely dispatch.
- Maintain meticulous patient records (digital and physical) in compliance with data protection regulations (GDPR).
- Prepare consultation rooms, ensure all necessary equipment and paperwork are ready for clinics.
- Handle patient billing, payments, and insurance queries.
- Manage office supplies and maintain a tidy, organised reception area.
- Liaise with hospitals, laboratories, and other medical facilities as required.
- Provide comprehensive administrative support to clinicians and the wider practice team.
- Ensure strict adherence to confidentiality protocols and ethical guidelines at all times.
Required Skills
- Proven experience as a Medical Secretary or in a similar administrative role within a healthcare setting.
- Excellent knowledge of medical terminology and procedures.
- Proficiency in medical dictation and transcription.
- Exceptional organisational and time management skills.
- Outstanding written and verbal communication abilities.
- High level of computer literacy, including experience with patient management systems (e.g., Emis Web, SystmOne, DGL Practice Manager).
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Demonstrated empathy and a patient-centred approach.
- Understanding of GDPR and patient confidentiality principles.
Preferred Qualifications
- AMSPAR qualification or equivalent medical secretarial certification.
- Experience working in a private practice or specialist clinic.
- Familiarity with clinical coding systems.
- Second language proficiency is a plus, given our diverse patient base.
Perks & Benefits
- Competitive annual salary.
- Generous holiday allowance.
- Pension scheme contributions.
- Opportunities for professional development and training.
- Supportive and friendly working environment.
- Convenient location in the heart of Notting Hill with excellent transport links.
- Team social events.
- Employee assistance program.
How to Apply
Eager to advance your career as a Medical Secretary in a thriving Notting Hill practice? Click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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