About Company
Sedgefield Medical Centre is a cornerstone of healthcare in the beautiful Garden Route region, dedicated to providing compassionate, high-quality medical services to our vibrant community. For over two decades, we’ve been more than just a clinic; we’re a trusted partner in the health and well-being of families in Sedgefield and its surrounding areas. Our patient-centric approach ensures a welcoming environment, where advanced medical care meets personalized attention. We pride ourselves on a team of dedicated professionals who are committed to making a tangible difference in the lives of those we serve, fostering a culture of care, respect, and continuous improvement.
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Job Description
We are seeking a dynamic and empathetic Medical Practice Receptionist to join our dedicated team at Sedgefield Medical Centre. This is a unique hybrid role designed for an individual who excels in both traditional front-office operations and can efficiently manage certain administrative tasks remotely. As the first point of contact for our patients, you will play a pivotal role in shaping their experience, ensuring a seamless and supportive journey from their initial inquiry through to their appointment and follow-up. Your responsibilities will span across patient registration, scheduling, billing inquiries, and maintaining meticulous patient records, alongside contributing to a welcoming and efficient practice environment. This position offers the flexibility of remote work for specific administrative duties, combined with essential on-site presence to manage our bustling reception area and directly assist patients. We are looking for someone who is not only exceptionally organised and detail-oriented but also possesses an innate ability to connect with people, demonstrating compassion and professionalism in every interaction. If you are passionate about healthcare, eager to contribute to a community-focused practice, and adaptable to a modern, flexible work model, we encourage you to apply.
Key Responsibilities
- Warmly greet and welcome patients and visitors, ensuring a positive first impression.
- Manage patient check-ins and check-outs efficiently, verifying personal and insurance information.
- Schedule and confirm appointments, managing the practice's calendar effectively.
- Answer phone calls, address inquiries, and direct patients to the appropriate medical staff.
- Process patient payments, manage billing inquiries, and assist with insurance claims submissions.
- Maintain accurate and confidential patient records, both physical and electronic.
- Prepare patient files, retrieve necessary documents, and ensure all forms are completed correctly.
- Handle general administrative tasks, including scanning, faxing, filing, and managing office supplies.
- Maintain the cleanliness and tidiness of the reception area.
- Communicate effectively with doctors, nurses, and other support staff to ensure smooth patient flow.
- Utilize practice management software for scheduling, billing, and record-keeping (some tasks potentially remote).
- Manage patient communication via email and patient portals for appointment reminders and follow-ups (potentially remote).
- Assist with telehealth appointment setup and coordination for patients (part of hybrid role).
- Adhere strictly to patient confidentiality (POPIA/HIPAA) and data security protocols.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Exceptional customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- High level of discretion and respect for patient confidentiality.
- Problem-solving skills and a proactive approach.
- Attention to detail and accuracy in record-keeping.
- Adaptability to a hybrid work environment.
Preferred Qualifications
- Previous experience (2+ years) as a Medical Receptionist or in a healthcare administrative role.
- Familiarity with medical terminology and procedures.
- Experience with specific practice management software (e.g., GoodX, HealthOne, MedEDI).
- Relevant secretarial or administrative qualifications.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and training.
- Supportive and collaborative team environment.
- Contribution to a vital community service.
- Employee wellness programs.
- Flexible hybrid work arrangements.
- Paid time off and public holidays.
- Access to discounted medical services within the practice.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your relevant experience, especially any in medical reception or administrative roles, and your comfort with a hybrid work model. We look forward to reviewing your application and potentially welcoming you to the Sedgefield Medical Centre family.
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