About Company
Penda Health is a fast-growing, award-winning healthcare company committed to providing high-quality, affordable healthcare to all Kenyans. We operate a network of modern clinics across the country, focusing on a patient-centric approach that combines excellent medical care with a warm, welcoming environment. At Penda Health, we believe that everyone deserves access to great healthcare, and we strive to make a positive impact on the lives of our patients and the communities we serve. Joining Penda Health means becoming part of a dynamic and compassionate team dedicated to innovation, teamwork, and continuous improvement, where your work directly contributes to improving health outcomes and fostering healthier communities.
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Job Description
Are you an organized, empathetic, and detail-oriented individual with a passion for helping people? Penda Health is seeking a dedicated Medical Clinic Receptionist & Administrative Assistant to join our vibrant team in Kiambu. In this crucial front-line role, you will be the welcoming face and the first point of contact for our diverse patients and their families, setting the positive and professional tone for their entire clinic experience. Your contribution is vital to our mission of providing high-quality, affordable, and accessible healthcare.
This position demands a dynamic individual capable of managing a wide variety of administrative and clerical tasks, all essential to the seamless operation of our busy medical facility. More than just answering phones, this role is about delivering exceptional patient service, ensuring efficient patient flow from arrival to departure, and providing accurate administrative support to our clinical teams. You will play a pivotal part in creating a welcoming and calm atmosphere, meticulously coordinating appointment schedules, proactively addressing patient inquiries with clarity and compassion, and managing confidential patient information with the utmost discretion and adherence to privacy protocols.
We are specifically looking for someone who thrives in a fast-paced, sometimes challenging environment, possesses strong multi-tasking capabilities, and demonstrates excellent verbal and written communication skills for professional interaction with patients, medical staff, and visitors alike. This role offers a unique opportunity to grow within a supportive, patient-focused healthcare network and make a tangible, daily difference in the lives of our community members. Your dedication and efficiency will directly impact our ability to deliver on our promise of reliable, high-standard healthcare services, contributing to improved health outcomes for all our patients.
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Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner, ensuring a positive first impression.
- Manage the patient registration process, including verifying personal and insurance information accurately and efficiently.
- Schedule and confirm patient appointments, managing the clinic's appointment calendar to optimize patient flow and resource utilization.
- Answer multi-line phones, direct calls to appropriate personnel, and respond to patient inquiries with accurate and helpful information.
- Process patient payments, manage billing inquiries, and maintain accurate financial records for all transactions.
- Maintain patient records, ensuring strict confidentiality and accuracy in both physical and electronic systems (EMR).
- Prepare and maintain the waiting area, ensuring a clean, tidy, and comfortable environment for patients and their companions.
- Provide comprehensive administrative support to medical staff, including filing, scanning, managing correspondence, and preparing documents.
- Handle incoming and outgoing mail, faxes, and emails related to clinic operations and patient communications.
- Assist with inventory management of office supplies and clinical forms, ensuring adequate stock levels.
Required Skills
- Excellent verbal and written communication skills with a strong command of English and Swahili.
- Strong organizational and multitasking abilities, capable of managing competing priorities effectively.
- Proficiency in computer applications, including Microsoft Office Suite (Word, Excel) and email platforms.
- Demonstrated empathy, patience, and a friendly, approachable demeanor.
- Ability to maintain strict confidentiality and handle sensitive patient information with discretion.
- Exceptional attention to detail and accuracy in all administrative tasks.
- Proven ability to work effectively and remain composed in a fast-paced and demanding medical environment.
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Customer service orientation with a commitment to providing excellent patient experience.
Preferred Qualifications
- Diploma or Certificate in Office Administration, Secretarial Studies, Business Management, or a related field.
- Previous experience (1-2 years) in a medical office, hospital, or a high-volume customer service role.
- Familiarity with Electronic Medical Record (EMR) systems.
- Basic knowledge of medical terminology.
- Experience handling cash and managing payment processing systems.
Perks & Benefits
- Competitive salary and opportunities for performance-based incentives.
- Comprehensive health insurance coverage for you and your dependents.
- Generous paid time off and sick leave provisions.
- Opportunities for professional development and career growth within Penda Health's expanding network.
- A supportive and collaborative work environment focused on teamwork and patient-centric care.
- Access to continuous training programs to enhance your skills and knowledge.
- Staff discounts on Penda Health medical services.
- A chance to make a real difference in the lives of Kenyans by contributing to accessible healthcare.
How to Apply
To apply for this exciting opportunity, please click on the application link below. On our careers page, search for current openings for ‘Receptionist’ or ‘Administrative Assistant’ roles in Kiambu and submit your application online. Ensure your resume and cover letter highlight your relevant experience and why you are a great fit for Penda Health. We look forward to reviewing your application!
