About Company
Aga Khan Hospital, Garissa, is a leading healthcare facility dedicated to providing high-quality, patient-centered medical services to the community of Garissa County and beyond. As part of the prestigious Aga Khan Health Services, East Africa, our hospital upholds a legacy of excellence, compassion, and innovation in healthcare delivery. We are committed to fostering a supportive and professional environment where our staff can thrive and contribute meaningfully to improving lives through accessible, equitable, and world-class medical care. Joining our team means becoming part of a mission-driven organization focused on community well-being.
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Job Description
Are you a highly organized, compassionate, and customer-service oriented individual looking to make a significant impact in a bustling medical environment? Aga Khan Hospital, Garissa, is seeking a dedicated Medical Clinic Receptionist & Administrative Assistant to be the first point of contact for our valued patients and visitors. In this pivotal role, you will play a crucial part in ensuring the smooth and efficient operation of our clinic, upholding our commitment to exceptional patient care from the moment they walk through our doors or call us. You will manage a diverse range of administrative tasks, provide crucial support to medical staff, and contribute to a welcoming and professional atmosphere. This position requires someone who thrives in a fast-paced setting, possesses excellent communication skills, and demonstrates unwavering professionalism and empathy. If you are passionate about healthcare and possess a strong administrative background, we encourage you to apply and become an integral part of our patient care team.
Key Responsibilities
- Warmly greet and welcome patients and visitors, providing an outstanding first impression of the clinic.
- Manage patient registration, appointment scheduling, and appointment confirmation for various medical services and specialists.
- Answer multi-line phone systems, direct calls appropriately, and handle patient inquiries with courtesy and efficiency.
- Maintain accurate and up-to-date patient records, ensuring strict confidentiality and adherence to data protection regulations.
- Process patient payments, manage billing inquiries, and assist with insurance verification procedures.
- Prepare and manage patient files, ensuring all necessary documentation is present and correctly filed.
- Coordinate with medical staff, nurses, and other departments to facilitate patient flow and operational efficiency.
- Manage incoming and outgoing mail, faxes, and emails, distributing them to the appropriate personnel.
- Maintain a tidy, organized, and professional reception area and waiting room.
- Order and manage office supplies, ensuring adequate stock levels.
- Assist with general administrative duties, including data entry, scanning, photocopying, and report generation as required.
- Handle patient complaints or concerns with empathy, escalating issues to management when necessary.
Required Skills
- Proven experience (minimum 1 year) in a receptionist or administrative role, preferably within a medical or healthcare setting.
- Exceptional verbal and written communication skills in English and Kiswahili.
- Proficiency in using office software, including MS Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities with excellent attention to detail.
- Demonstrated ability to maintain confidentiality and handle sensitive patient information with discretion.
- Customer-service oriented with a professional, friendly, and empathetic demeanor.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Diploma or Certificate in Office Administration, Secretarial Studies, or a related field.
- Familiarity with medical terminology and healthcare administrative procedures.
- Experience with Electronic Health Record (EHR) systems or patient management software.
- Knowledge of basic first aid or emergency protocols.
- Additional fluency in local languages relevant to Garissa County.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunity to work in a reputable and patient-focused healthcare institution.
- Professional development and training opportunities.
- Supportive and collaborative work environment.
- Contribution to community health and well-being.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your application highlights your relevant experience and qualifications for this role. Only shortlisted candidates will be contacted for an interview.
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