About Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and data solutions to consumers, businesses, and government. With a rich history of innovation and a steadfast commitment to connecting Australians, Telstra plays a pivotal role in the nation’s digital landscape. We are driven by a profound purpose: to create a brilliantly connected future for everyone, building world-class networks and developing services that empower our customers to thrive in an increasingly digital world. Our vibrant culture fosters collaboration, embraces diversity and inclusion, and encourages continuous learning and professional development, providing an environment where talented individuals can make a truly significant impact. Join us and be an integral part of a team that’s actively shaping the future of connectivity and technology in Australia and beyond.
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Job Description
Are you passionate about transforming complex information into accessible, actionable knowledge that drives organisational success? Telstra is seeking an experienced, innovative, and results-driven Knowledge Management Specialist to join our dynamic team in Sydney. In this pivotal role, you will be instrumental in designing, implementing, and continuously optimising our knowledge management strategies and systems across various critical business units. You will collaborate extensively with subject matter experts, content owners, technology partners, and diverse cross-functional teams to ensure that vital information, insights, and best practices are efficiently captured, meticulously organised, easily discoverable, and consistently up-to-date. Your efforts will directly foster a robust culture of knowledge sharing, collaboration, and continuous improvement throughout Telstra.
This position demands a strategic thinker with a practical, hands-on approach, capable of managing the entire knowledge lifecycle – from initial content creation and systematic capture to rigorous organisation, effective dissemination, and judicious retirement. You will play a key role in conducting knowledge audits, identifying critical knowledge gaps, and developing robust content governance frameworks that include consistent taxonomy, metadata standards, and robust version control. Furthermore, you will champion the adoption of cutting-edge knowledge management best practices and tools, driving their integration into daily workflows to maximise impact. Your contributions will directly enhance operational efficiency, significantly improve customer and employee experience by providing timely and accurate information, and accelerate problem-solving across our vast and complex organisation. This is more than just managing data; it’s about empowering our people and systems with the intelligence they need to thrive. If you are a proactive problem-solver with a natural flair for organising complex information, a keen eye for detail, and a burning desire to make a tangible difference in how a leading telecommunications and technology company leverages its intellectual capital, we strongly encourage you to apply. This is an exceptional opportunity to shape the future of knowledge sharing at Telstra and contribute directly to our mission of creating a brilliantly connected future for everyone.
Key Responsibilities
- Develop, implement, and maintain comprehensive knowledge management strategies, policies, and procedures across the organisation.
- Identify critical knowledge gaps and collaborate with subject matter experts to capture, document, and structure essential information.
- Design and manage knowledge repositories, portals, and collaboration platforms to ensure easy access, usability, and consistent user experience.
- Establish and enforce robust content governance frameworks, including content lifecycle management, quality standards, review processes, and version control.
- Facilitate knowledge sharing sessions, workshops, and training programs to embed KM best practices and foster a knowledge-sharing culture.
- Monitor and analyse the effectiveness of KM initiatives, leveraging data and feedback to drive continuous improvement and innovation.
- Collaborate with IT and various business units to integrate KM solutions seamlessly with existing systems and workflows.
- Champion a culture of knowledge sharing, continuous learning, and cross-functional collaboration within Telstra.
- Stay abreast of industry trends, emerging technologies, and best practices in knowledge management to recommend and implement innovative solutions.
Required Skills
- Proven experience (minimum 4 years) in a dedicated Knowledge Management or similar role within a large, complex organisation.
- Strong understanding of KM principles, methodologies, and enterprise-level tools (e.g., SharePoint, Confluence, Service Now Knowledge Base).
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly, concisely, and persuasively.
- Demonstrated ability to develop and implement content governance, information architecture, and taxonomy strategies.
- Proficiency in content creation, editing, and curation for various formats and diverse audiences.
- Strong analytical skills to evaluate KM effectiveness, identify areas for improvement, and make data-driven decisions.
- Exceptional stakeholder management and cross-functional collaboration abilities.
- Experience with change management related to KM system adoption and process implementation.
Preferred Qualifications
- Bachelor's degree in Information Management, Library Science, Communications, Business Administration, or a related field.
- Certification in Knowledge Management (e.g., CKM) or related disciplines.
- Experience with AI-powered knowledge solutions, machine learning for content tagging, or advanced enterprise search technologies.
- Project management experience, particularly in implementing large-scale KM systems or initiatives.
- Familiarity with the telecommunications industry or large-scale technical operational environments.
Perks & Benefits
- Competitive base salary and comprehensive superannuation contributions.
- Generous paid leave entitlements, including parental leave, volunteer leave, and annual leave loading.
- Flexible working arrangements, including hybrid work options to support work-life balance.
- Extensive professional development opportunities and access to cutting-edge training resources and certifications.
- Robust health and well-being programs, including discounted Telstra products and services.
- Employee assistance program for confidential personal and professional support.
- An inclusive and diverse workplace culture with various employee resource groups and community initiatives.
- Opportunity to work with leading technology, innovate, and contribute to meaningful projects that impact millions of Australians.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to Telstra’s careers page where you can search for ‘Knowledge Management Specialist’ or similar roles using keywords. Please submit your detailed resume along with a compelling cover letter outlining your relevant experience, key achievements, and why you are the ideal candidate for this pivotal position. We look forward to reviewing your application.
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