About Company
GIG Logistics (GIGL) is a leading technology-driven logistics company in Nigeria, committed to providing innovative, reliable, and efficient delivery solutions across Africa and beyond. With a vast network of service centers, state-of-the-art technology, and a customer-centric approach, GIGL has consistently set the pace in the logistics industry. We cater to a diverse clientele, from individual customers to large corporations, ensuring their packages and goods reach their destinations safely and on time. At GIG Logistics, we are more than just a delivery service; we are a dedicated partner committed to connecting businesses and individuals, fostering economic growth, and simplifying complex supply chain challenges through our unparalleled service and commitment to excellence. Join our team and be part of a company that is redefining the future of logistics in Africa.
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Job Description
Are you an experienced and proactive client relationship professional with a passion for logistics and a knack for nurturing robust business partnerships? GIG Logistics, Nigeria’s leading technology-driven logistics company, is seeking an experienced Key Account Coordinator to join our vibrant team in Oshodi, Oshodi-Isolo. In this pivotal role, you will be the dedicated point of contact for our valued business clients, ensuring their logistics needs are met with unparalleled efficiency and satisfaction. This isn’t just about managing transactions; it’s about deeply understanding our clients’ operational requirements, anticipating their future needs, and strategically positioning GIG Logistics as their indispensable logistics partner.
You will leverage your proven expertise in client management to onboard new corporate accounts seamlessly, proactively address potential service issues, and act as an internal champion for client success. Your day-to-day will involve a blend of direct client interaction, data analysis to identify trends and opportunities, and cross-functional collaboration with our operations, sales, and technical teams to deliver tailored solutions. We’re looking for someone who can not only solve immediate problems but also identify systemic improvements that enhance the overall client experience and contribute to our long-term growth strategy.
At GIG Logistics, we are revolutionizing the delivery landscape across Africa, driven by innovation, reliability, and a deeply customer-centric approach. As a Key Account Coordinator, you will be instrumental in upholding these values by building deep, trusting relationships with our corporate partners. You will be an advocate for our clients within GIG Logistics, ensuring their feedback is heard, insights are gathered, and that they continuously receive the premium service they expect from an industry leader. This role demands a sharp analytical mind, exceptional communication skills, and a proven track record in navigating complex client accounts within a fast-paced logistics environment. If you thrive on exceeding client expectations, contributing to strategic growth, and being part of a team that is redefining logistics in Nigeria, we invite you to bring your expertise to GIG Logistics. This is an unparalleled opportunity to significantly impact our business client portfolio, drive retention, and contribute directly to the success of our operational network and the satisfaction of our esteemed clients.
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Key Responsibilities
- Manage a portfolio of key business accounts, serving as the primary point of contact and building strong, long-lasting customer relationships.
- Develop a deep understanding of clients' logistics needs and operational challenges, proactively identifying and presenting GIG Logistics solutions.
- Ensure the timely and successful delivery of our logistics solutions according to client needs and objectives.
- Address and resolve complex client inquiries, issues, and complaints efficiently and professionally, coordinating with internal departments (operations, finance, IT) as needed.
- Conduct regular business reviews with key clients to assess satisfaction, identify areas for improvement, and explore new business opportunities.
- Monitor and analyze key account performance metrics, preparing reports on account status and health.
- Collaborate with the sales team to onboard new business clients effectively, ensuring a smooth transition and integration into GIG Logistics' service offerings.
- Stay informed about industry trends, competitive landscape, and client-specific developments to provide strategic insights.
- Contribute to the continuous improvement of client service processes and standards within the organization.
Required Skills
- Minimum of 3 years of proven experience in key account management, client relationship management, or a similar B2B client-facing role, preferably within the logistics, supply chain, or courier industry.
- Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of an organization.
- Excellent negotiation and problem-solving skills, with a focus on delivering client satisfaction and retaining accounts.
- Strong analytical skills, with the ability to interpret data and make data-driven decisions.
- Proficiency in CRM software (e.g., Salesforce, Zoho CRM) and Microsoft Office Suite (Excel, PowerPoint, Word).
- Exceptional organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Bachelor's degree in Business Administration, Logistics, Marketing, or a related field.
Preferred Qualifications
- Master's degree or professional certification in Logistics, Supply Chain Management, or Project Management.
- Experience working with large corporate clients or managing high-value accounts.
- Familiarity with the Nigerian logistics landscape and market dynamics.
- Proven track record of achieving account growth and retention targets.
- Strong network within the business community in Lagos.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance plan.
- Opportunities for professional development and career growth within a leading logistics company.
- A dynamic, collaborative, and innovative work environment.
- Employee discount on logistics services.
- Paid time off and public holidays.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role at GIG Logistics.
