About Company
Ready to launch your IT career in a dynamic environment? Career.supersecrets offers a gateway for emerging talent to thrive in Nigeria’s fast-evolving tech landscape. We connect passionate individuals with impactful roles, providing the mentorship and practical experience essential for professional growth. Join a company dedicated to fostering your potential, where every day brings new challenges and learning opportunities. We pride ourselves on creating a supportive space where your foundational skills are valued, and your contributions directly impact client success. This is your chance to build a robust career foundation.
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Job Description
Are you a technology enthusiast eager to kickstart your career in Information Technology? Career.supersecrets is seeking a motivated and dedicated Junior IT Support Specialist to join our field-based team in Sapele, Delta. This entry-level position is perfect for individuals passionate about technology, problem-solving, and providing excellent customer service directly to our clients. As a Field-Based Junior IT Support Specialist, you will be the first point of contact for technical issues, traveling to various client locations within Sapele and its environs to diagnose, troubleshoot, and resolve hardware and software problems. You’ll be instrumental in ensuring our clients’ IT systems run smoothly, contributing directly to their operational efficiency. This role offers invaluable hands-on experience across diverse IT environments, allowing you to quickly develop a comprehensive skillset under the guidance of experienced professionals. We are looking for someone who is proactive, a quick learner, and possesses a strong desire to make a tangible difference in the day-to-day technological operations of local businesses and individuals. If you’re ready to put your theoretical knowledge into practice and grow with a company that values your development, this opportunity is for you.
Key Responsibilities
- Travel to client sites within Sapele, Delta, and surrounding areas to provide on-site technical support.
- Diagnose and resolve hardware and software issues on desktop computers, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems (Windows, basic macOS/Linux) and common business applications.
- Assist users with network connectivity problems, including basic router/modem configuration and Wi-Fi issues.
- Provide friendly and professional customer service, explaining technical concepts clearly to non-technical users.
- Perform routine system checks, updates, and preventative maintenance to ensure optimal performance.
- Document all support activities, resolutions, and configurations accurately in our ticketing system.
- Collaborate with senior IT specialists to escalate complex issues and learn advanced troubleshooting techniques.
- Assist with basic data backup and recovery procedures.
- Educate users on best practices for IT security and system usage.
Required Skills
- Basic understanding of computer hardware and software components.
- Familiarity with Windows operating systems and Microsoft Office Suite.
- Fundamental knowledge of network concepts (TCP/IP, LAN, Wi-Fi).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work independently and manage time effectively.
- Valid driver's license and ability to commute to client locations.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's degree or vocational training in Information Technology or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Google IT Support Professional Certificate).
- Prior experience in a customer service role.
- Basic knowledge of mobile device management (iOS, Android).
- Familiarity with ticketing systems or helpdesk software.
Perks & Benefits
- Competitive entry-level salary.
- Health insurance coverage.
- Transport allowance for field-based travel.
- Opportunity for rapid career advancement and professional growth.
- Access to ongoing training and development resources.
- Mentorship from experienced IT professionals.
- Dynamic and supportive work environment.
How to Apply
Eager to embark on a fulfilling IT career? Click the application link below to submit your resume and a brief cover letter outlining your interest in this field-based role and what makes you an ideal candidate. We look forward to reviewing your application!
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