About Company
Adapt IT is a leading diversified information and communication technology (ICT) company, providing a comprehensive range of software and services to over 10,000 customers across 5,000 sites in 54 countries. Headquartered in South Africa, we are committed to helping organizations thrive in a digital world by delivering innovative, industry-specific solutions. Our solutions span across various sectors including Education, Manufacturing, Energy, Financial Services, and Public Sector. At Adapt IT, we believe in empowering our employees and fostering a culture of innovation, collaboration, and excellence. We are dedicated to making a tangible difference to our clients’ businesses through cutting-edge technology and exceptional service delivery. Join a team that values your expertise and supports your growth in a dynamic and forward-thinking environment.
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Job Description
Are you a highly skilled and self-motivated IT Support Technician with a passion for problem-solving and a desire for flexible work arrangements? Adapt IT is actively seeking talented individuals for remote contract openings for IT Support Technicians based out of Midrand, Gauteng. This is an exceptional opportunity for professionals who thrive in a remote environment, possess a strong understanding of diverse IT systems, and are dedicated to providing outstanding technical assistance to a broad client base. As a key member of our remote support team, you will be instrumental in ensuring the seamless operation of our clients’ IT infrastructure and systems, addressing a wide array of technical challenges with efficiency, expertise, and a customer-centric approach.
In this pivotal contract role, you will leverage your technical prowess to diagnose, troubleshoot, and resolve a variety of hardware, software, and network issues for end-users across various platforms and environments. You will be responsible for managing support tickets from inception to resolution, providing timely updates to users, and escalating complex problems to senior teams or specialized departments when necessary. Effective and clear communication, both written and verbal, will be essential as you interact with technical and non-technical stakeholders, guiding them through solutions and best practices. Adapt IT prides itself on fostering a culture of continuous learning and excellence, even within its distributed workforce, encouraging personal and professional development.
This remote contract position requires a candidate who is highly disciplined, meticulously organized, and fully capable of managing their workload effectively from a dedicated home office setup. While the work is remote, you will be expected to maintain regular communication with your team, participate in virtual meetings, and adhere strictly to service level agreements (SLAs) to ensure high client satisfaction. Your contributions will directly impact client operational efficiency, system reliability, and overall business continuity. Join Adapt IT and become part of a dynamic and innovative team that is at the forefront of technological advancement and service delivery across South Africa and beyond.
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Key Responsibilities
- Provide first and second-line remote technical support for hardware, software, and network issues.
- Diagnose and resolve technical problems related to operating systems (Windows, Linux, macOS), office applications, and specialized business software.
- Manage and prioritize support tickets using an IT Service Management (ITSM) system, ensuring timely resolution and clear communication.
- Assist with user account management, including password resets, account creation, and access permissions.
- Configure and troubleshoot network connectivity issues (LAN/WAN, VPN, Wi-Fi).
- Install, configure, and maintain peripherals such as printers, scanners, and mobile devices.
- Provide remote desktop support and user guidance on various IT tools and systems.
- Document solutions, procedures, and knowledge base articles to improve efficiency and self-service options.
- Collaborate with senior IT staff and other departments to escalate and resolve complex technical problems.
- Adhere to IT security policies and procedures, ensuring data integrity and system security.
- Participate in virtual team meetings and contribute to a positive remote working environment.
Required Skills
- Proficiency in troubleshooting Windows 10/11 operating systems and Microsoft Office suites (O365).
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with remote support tools and ITSM platforms.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
Preferred Qualifications
- Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
- Experience with virtualisation technologies (VMware, Hyper-V).
- Familiarity with cloud platforms (Azure, AWS).
- Previous experience working in a remote support capacity.
- Knowledge of ITIL best practices.
Perks & Benefits
- Opportunity to work with a leading ICT company.
- Flexible remote work environment.
- Access to a diverse range of client projects and technologies.
- Professional development and training opportunities.
- Collaborative and supportive team culture.
- Exposure to cutting-edge industry solutions.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your CV is up-to-date and highlights your relevant experience in IT support. We look forward to reviewing your application and exploring how your skills can contribute to the Adapt IT team.
