About Company
BCX, a proud member of the Telkom Group, stands as Africa’s premier end-to-end information and communications technology (ICT) solutions provider. With a rich history spanning over two decades, we empower businesses across various sectors with innovative digital transformation strategies, robust infrastructure, and unparalleled support. Our mission is to accelerate our clients’ growth and competitiveness by leveraging cutting-edge technology and a deep understanding of their unique challenges. From cloud solutions and cybersecurity to data analytics and managed services, BCX is committed to delivering excellence and driving sustainable value. We foster a culture of innovation, collaboration, and continuous learning, believing that our people are our greatest asset. Join a dynamic team where your skills are valued, your ideas are heard, and your career trajectory is limitless. We pride ourselves on creating an inclusive environment where every employee can thrive and contribute to shaping Africa’s digital future.
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Job Description
Are you a tech-savvy problem-solver passionate about providing exceptional IT support? BCX is seeking a dedicated and proactive IT Support Technician to join our dynamic team, serving our operations and clients in the Van Zylsrus and broader Northern Cape region. This unique “Local/Remote” role offers the flexibility of remote work blended with occasional on-site support, ensuring our systems run seamlessly and our users have the best possible technological experience.
As an IT Support Technician at BCX, you will be the first point of contact for technical queries, providing vital assistance with hardware, software, and network issues. You’ll work across a diverse technology landscape, troubleshooting complex problems, configuring systems, and guiding users through various IT challenges. This position requires someone who is not only technically proficient but also possesses outstanding communication skills and a patient, user-centric approach. You will be instrumental in maintaining the uptime and efficiency of critical systems, contributing directly to the productivity of our team and the satisfaction of our clients. Whether you’re remotely accessing a user’s machine to diagnose a software glitch or performing hands-on repairs at a local site, your expertise will be crucial. We are looking for an individual who thrives in a fast-paced environment, can manage multiple tasks efficiently, and is committed to continuous learning in the ever-evolving world of IT. You will be instrumental in maintaining a high standard of IT service delivery, helping to minimise downtime and ensure operational continuity. If you’re ready to make a significant impact and grow your career with a leading ICT company, we encourage you to apply.
Key Responsibilities
- Provide first and second-line technical support for hardware, software, and network-related issues via phone, email, chat, or in-person.
- Perform remote troubleshooting and diagnostic activities to resolve technical problems efficiently and effectively.
- Conduct occasional on-site visits within the Van Zylsrus area or surrounding Northern Cape region for hardware installations, repairs, and network maintenance.
- Install, configure, and maintain operating systems, applications, and peripherals for end-users, ensuring optimal performance.
- Manage user accounts, permissions, and access rights in accordance with BCX security policies and best practices.
- Document all support interactions, resolutions, and system configurations accurately in the IT service management system.
- Assist in the deployment and maintenance of IT infrastructure components, including servers, switches, and wireless access points.
- Educate users on best practices for IT security, data protection, and efficient use of IT resources.
- Monitor system performance and perform routine checks to proactively identify and prevent potential issues.
- Collaborate with senior IT staff and other departments to resolve complex technical challenges and implement solutions.
Required Skills
- Proven experience in an IT support role (minimum 2 years).
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Proficiency in diagnosing and troubleshooting hardware components (laptops, desktops, printers, mobile devices).
- Experience with ticketing systems and IT service management (ITSM) tools.
- Excellent problem-solving and analytical skills with attention to detail.
- Exceptional verbal and written communication skills in English.
- Ability to work independently and as part of a remote/hybrid team with minimal supervision.
- Valid South African driver's license and own reliable transportation for local site visits.
Preferred Qualifications
- A+ and N+ certifications.
- Relevant tertiary qualification in Information Technology, Computer Science, or a related field.
- Experience with Active Directory and Azure Active Directory administration.
- Familiarity with remote desktop support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of virtualisation technologies (e.g., VMware, Hyper-V).
- Experience supporting enterprise applications or specific industry-standard software.
- ITIL Foundation certification.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive medical aid and provident fund contributions.
- Opportunities for professional development and continuous learning through certifications and training programs.
- Access to cutting-edge technology and innovative projects.
- Flexible "Local/Remote" work model to promote work-life balance and autonomy.
- A collaborative, supportive, and inclusive company culture.
- Generous annual leave policy.
- Clear career growth opportunities within a leading ICT company in South Africa.
- Employee wellness programs.
How to Apply
Ready to take the next step in your IT career with a leader in the industry? We invite you to apply by clicking on the application link below. Please ensure your CV is up-to-date, highlights your relevant experience and qualifications, and demonstrates your passion for IT support. We look forward to reviewing your application and potentially welcoming you to the BCX team, where you can make a tangible difference.
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