About Company
Embark on your tech journey with Career.supersecrets, a dynamic recruitment partner connecting talent with transformative opportunities across Kenya. We specialize in identifying and nurturing promising individuals, providing a launchpad for successful careers. For an aspiring IT Support Technician, our environment offers unparalleled exposure to diverse systems and a commitment to professional development. Join a team dedicated to fostering your growth, where your curiosity is celebrated, and your contributions directly impact operational excellence. Discover a place where foundational skills blossom into expert capabilities within the vibrant tech landscape.
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Job Description
Are you a tech enthusiast eager to launch your career in Information Technology? Career.supersecrets is seeking a motivated and curious Entry Level IT Support Technician to join our team in Nakuru. This is an exceptional opportunity for individuals passionate about technology and dedicated to problem-solving, even with limited prior professional experience. As an integral part of our support team, you will be the first point of contact for our internal users, providing essential technical assistance and ensuring smooth daily operations across various departments. You’ll gain invaluable hands-on experience across a variety of hardware, software, and network systems, learning to diagnose and resolve technical issues ranging from basic software installations and configurations to preliminary network connectivity troubleshooting. This role is specifically designed to build a strong foundational understanding for a successful career in IT, offering structured mentorship, continuous learning opportunities, and practical challenges that will enhance your technical skillset. We are looking for someone who thrives in a dynamic and fast-paced environment, possesses strong verbal and written communication skills, and is genuinely committed to delivering excellent user support with a patient and friendly demeanor. If you’re ready to dive deep into the intricate world of IT infrastructure, learn from experienced professionals, and directly contribute to a thriving organization’s technological backbone, this role is tailor-made for you. You will be instrumental in maintaining system efficiency, ensuring data integrity, and making certain that our entire team has the technological resources and support they need to excel in their daily tasks. This position serves as a gateway to understanding IT operations and infrastructure from the ground up, providing a clear and exciting path for advancement within the broader technology sector. Your ability to learn quickly, adapt to new technologies, and maintain a customer-centric approach will be absolutely critical to your success and professional growth within Career.supersecrets. Join us and turn your passion for technology into a rewarding career!
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues, responding to requests in a timely manner.
- Install, configure, and maintain computer hardware, operating systems, and applications.
- Assist users with software applications, email configurations, and basic system navigation.
- Perform routine system maintenance, including updates, backups, and security checks.
- Troubleshoot basic network connectivity issues (LAN/WAN, Wi-Fi) and escalate complex problems to senior IT staff.
- Document IT incidents, resolutions, and system configurations accurately.
- Assist in managing IT inventory, including tracking assets and performing audits.
- Support the onboarding and offboarding processes for new and departing employees related to IT equipment and access.
- Collaborate with the IT team to improve processes and documentation.
- Maintain a high level of customer service and professionalism in all user interactions.
Required Skills
- Basic understanding of Windows and macOS operating systems
- Familiarity with computer hardware components and basic troubleshooting
- Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Customer service-oriented mindset
- High school diploma or equivalent
Preferred Qualifications
- Pursuing or completed a diploma/degree in Information Technology, Computer Science, or a related field
- Relevant IT certifications (e.g., CompTIA A+, IT Fundamentals)
- Basic knowledge of Microsoft Office 365 or Google Workspace administration
- Experience with ticketing systems or helpdesk software (even in a non-professional setting)
- Familiarity with remote support tools
Perks & Benefits
- Opportunities for professional development and training
- Mentorship from experienced IT professionals
- Clear career growth path within the organization
- Health and wellness benefits (subject to company policy)
- Dynamic and supportive work environment
- Exposure to diverse technologies and projects
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights any relevant IT coursework, certifications, or projects, demonstrating your passion for technology.
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