About Company
Access Bank Plc is a leading financial institution in Nigeria and a prominent player in the African banking sector. With a robust network of branches and digital platforms, we are committed to driving sustainable economic growth and empowering communities across Africa. We are recognized for our innovative approach to banking, our strong corporate governance, and our dedication to employee development and well-being. At Access Bank, we believe in attracting, developing, and retaining the best talent to achieve our vision of becoming Africa’s most respected bank. Joining our team means becoming part of a forward-thinking organization that values excellence, integrity, and customer satisfaction, all while offering ample opportunities for professional growth and impact within a dynamic and challenging industry.
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Job Description
We are seeking a highly motivated and detail-oriented IT Support – Helpdesk professional to join our dynamic team in our Abuja office. This is an entirely office-based role, critical for ensuring the seamless operation of our internal IT systems and providing exceptional technical support to our employees. As an IT Support professional, you will be the first point of contact for all IT-related queries and issues, playing a pivotal role in maintaining productivity and efficiency across the organization.
Your day-to-day will involve hands-on troubleshooting of hardware and software problems, managing user accounts, setting up new workstations, and providing expert guidance on various applications used within our banking ecosystem. This role demands a proactive individual with strong problem-solving skills, a customer-centric approach, and the ability to work effectively and calmly in a fast-paced corporate environment. You will be instrumental in diagnosing technical issues, implementing practical solutions, and escalating complex problems to senior IT staff when necessary, ensuring minimal disruption to operations. We are looking for someone who is genuinely passionate about technology, eager to learn new systems and methodologies, and deeply committed to delivering high-quality, reliable support. If you thrive in a collaborative atmosphere where your technical expertise directly contributes to the operational stability and success of a leading financial institution, we strongly encourage you to apply. Your vital contribution will directly impact the operational stability and efficiency of our Abuja office, enabling our colleagues to deliver top-tier financial services to our valued customers without technological impediments.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware (desktops, laptops, printers, mobile devices, peripherals) and software issues.
- Respond promptly to IT support requests via phone, email, and ticketing system, ensuring timely resolution or appropriate escalation.
- Install, configure, and maintain operating systems (Windows, macOS) and essential business applications, including banking-specific software.
- Manage user accounts, permissions, and access rights in Active Directory and other relevant identity management systems.
- Set up and configure new workstations, including hardware assembly, software installation, network connectivity, and peripheral integration.
- Perform routine system checks, security updates, and preventative maintenance to ensure optimal performance and security of IT assets.
- Assist with network connectivity issues, including Wi-Fi, LAN, and VPN troubleshooting for office users.
- Document all support activities, resolutions, and standard operating procedures meticulously in the IT knowledge base.
- Educate users on IT best practices, cybersecurity awareness, and efficient use of IT resources.
- Collaborate effectively with senior IT specialists and other departments to resolve complex technical problems and implement new solutions.
- Participate in IT asset management processes, including inventory tracking, lifecycle management, and procurement assistance.
- Support videoconferencing systems and other collaborative tools for meetings and presentations, ensuring seamless communication.
Required Skills
- Minimum of 2 years of proven experience in an IT Helpdesk or Desktop Support role within a corporate environment.
- Proficiency in troubleshooting and supporting Windows 10/11 and macOS operating systems.
- Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
- Familiarity with Active Directory for user and group management, including password resets and account provisioning.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) and Wi-Fi configurations.
- Experience with IT service management (ITSM) ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow).
- Excellent verbal and written communication skills, coupled with a strong customer service orientation.
- Demonstrated ability to diagnose and resolve hardware and software issues efficiently and independently.
- Strong analytical problem-solving abilities and exceptional attention to detail.
- Ability to work effectively both independently and as part of a collaborative team in a fast-paced, high-pressure environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Relevant industry IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation).
- Experience with remote desktop tools and mobile device management (MDM) solutions.
- Familiarity with cybersecurity best practices and endpoint security solutions (antivirus, firewall).
- Prior experience working within the financial services or banking industry.
- Knowledge of VoIP telephony systems.
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Comprehensive health and wellness programs for you and your dependents.
- Robust opportunities for professional development, training, and career advancement within a leading bank.
- Access to a wide range of internal and external training resources and certifications.
- Generous employee discount programs on various banking services.
- Structured pension scheme and other statutory social security benefits.
- Dynamic, inclusive, and collaborative work environment that fosters innovation.
- Allowance for daily commute and other work-related expenses.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume or CV highlights your relevant experience, technical skills, and educational background for this role. Only shortlisted candidates who meet the job requirements will be contacted for an interview. We appreciate your interest in joining the Access Bank Plc team and look forward to reviewing your application.
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