About Company
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness, and customer experiences. We are a leading global end-to-end IT services company, passionately committed to delivering innovative solutions and services that help our clients thrive in a rapidly changing digital world.
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Job Description
Are you an experienced IT professional with a passion for delivering exceptional service and driving operational excellence? DXC Technology is seeking a highly motivated and strategic IT Service Delivery Manager to join our dynamic team in Taguig City. In this pivotal role, you will be the linchpin between our clients and our robust IT operations, ensuring the seamless and efficient delivery of IT services that meet and exceed Service Level Agreements (SLAs). You will play a critical part in maintaining high levels of customer satisfaction, managing key client relationships, and continuously identifying opportunities for service improvement and innovation.
This role demands a proactive leader who can inspire a team, optimize processes, and contribute significantly to our commitment to digital transformation and business success. As an IT Service Delivery Manager at DXC Technology, you will be instrumental in bridging the gap between technical teams and business stakeholders, translating complex IT solutions into tangible business value. Your expertise will be crucial in overseeing the complete lifecycle of service delivery, from initial setup and onboarding to ongoing support, incident resolution, and performance monitoring. You will be empowered to drive strategic initiatives, implement best practices from the ITIL framework, and foster a culture of continuous improvement within your team. This position offers a unique opportunity to work with cutting-edge technologies and diverse clients, shaping the future of IT services in a global organization. We are looking for a leader with a strong understanding of IT operations, a keen eye for detail, and an unwavering commitment to operational excellence and client success. If you thrive in a fast-paced environment and are ready to make a substantial impact, we invite you to lead our service delivery initiatives and champion our mission to deliver world-class IT solutions. Join us and be a part of a team that is redefining the landscape of information technology.
Key Responsibilities
- Oversee the end-to-end delivery of IT services, ensuring all Service Level Agreements (SLAs) are met or exceeded.
- Act as the primary point of contact for clients regarding service delivery, managing expectations and fostering strong, long-term relationships.
- Lead, mentor, and motivate a team of IT service professionals, promoting a culture of high performance and continuous learning.
- Develop and implement service improvement plans, identifying opportunities for optimization and efficiency gains.
- Manage service budgets and resource allocation effectively to ensure cost-efficient operations.
- Monitor, analyze, and report on service performance metrics to internal stakeholders and clients.
- Oversee incident, problem, and change management processes to minimize service disruption and ensure quick resolution.
- Ensure adherence to ITIL best practices and company policies for service management.
- Drive strategic initiatives related to service delivery, contributing to the overall business objectives.
Required Skills
- Minimum of 8 years of progressive experience in IT Service Management or a similar role.
- Demonstrated strong understanding and application of the ITIL framework (v3 or v4).
- Proven leadership and team management capabilities, with experience in leading cross-functional teams.
- Exceptional communication, negotiation, and interpersonal skills, with the ability to engage with diverse stakeholders.
- Strong analytical and problem-solving abilities, capable of making sound decisions under pressure.
- Experience in client relationship management and stakeholder management.
- Proficiency in English, both written and verbal, for effective communication in a global environment.
- Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- ITIL V4 certification (Foundation, Practitioner, or Expert).
- Project Management Professional (PMP) or PRINCE2 certification.
- Experience with industry-leading ITSM tools such as ServiceNow, Remedy, or similar.
- Experience in a global service delivery model or a shared services environment.
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Comprehensive health, dental, and life insurance benefits.
- Opportunities for professional development, training, and certifications.
- Generous paid time off, including vacation and sick leave.
- Employee wellness programs and mental health support.
- Access to a modern, collaborative, and inclusive work environment.
- Clear career growth pathways within a global technology leader.
- Retirement savings plan/provident fund.
How to Apply
Interested candidates are invited to apply directly through our official career portal. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your expertise can contribute to DXC Technology’s success.
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