About Company
Booking.com is one of the world’s leading online travel agencies, connecting travelers with the widest choice of incredible places to stay. Our mission is to make it easier for everyone to experience the world. With a strong presence in over 200 countries and territories, we offer millions of property listings, from hotels and apartments to unique homes and villas. We are a technology-driven company, continuously innovating to provide seamless travel experiences for our customers and valuable tools for our partners. Joining Booking.com means being part of a diverse, global team that values innovation, collaboration, and making a real impact on how people travel.
Advertisement
Job Description
Are you an experienced and visionary IT leader ready to drive technological excellence within a global powerhouse? Booking.com is seeking a dynamic IT Manager to lead our internal IT operations, ensuring robust, secure, and highly efficient technology infrastructure that supports our diverse workforce across our Amsterdam hub and beyond. In this pivotal role, you will be instrumental in shaping our IT strategy, managing critical systems, and empowering our employees with seamless technology experiences. Your impact will be felt across various departments, enabling our teams to innovate, collaborate, and deliver world-class travel experiences to millions of users daily.
As an IT Manager at Booking.com, you will be at the forefront of innovation, overseeing a broad spectrum of IT services, from network infrastructure and cloud platforms to endpoint management, data center operations, and user support. You will lead a dedicated team of IT professionals, fostering a culture of continuous improvement, collaboration, and exceptional service delivery. Your strategic acumen will be vital in planning and executing IT projects that align with Booking.com’s overarching business objectives, ensuring scalability, security, and cost-effectiveness across our global footprint. This includes evaluating emerging technologies, proposing strategic investments, and ensuring our IT landscape remains cutting-edge and resilient.
This role requires a proactive problem-solver with a strong technical background and proven leadership capabilities. You will be responsible for developing and managing IT budgets, negotiating with key vendors, and ensuring stringent compliance with industry standards, data privacy regulations (like GDPR), and internal security policies. Beyond technical prowess, we are looking for a leader who can inspire, mentor, and develop their team, creating an environment where talent thrives and professional growth is encouraged. You will act as a key liaison between IT and various business units, translating complex technical concepts into understandable insights and ensuring technology solutions not only meet but anticipate user needs and business demands. Your ability to communicate effectively across all levels of the organization will be critical to your success.
Advertisement
Join Booking.com and contribute to a mission that helps millions experience the world. You’ll work in a fast-paced, international environment where your contributions directly impact global operations and the success of one of the world’s leading online travel companies. If you are passionate about leveraging technology to drive business success and enjoy leading a high-performing team, we encourage you to apply and become a part of our journey. This is an opportunity to make a tangible difference, implement best practices, enhance operational efficiency, and contribute to a culture of innovation and continuous improvement that defines Booking.com.
Key Responsibilities
- Lead and manage a team of IT professionals, including hiring, training, and performance management.
- Oversee the planning, implementation, and maintenance of all IT systems, including networks, servers, cloud infrastructure, and endpoint devices.
- Develop and manage the IT budget, ensuring cost-effective allocation of resources.
- Ensure the security, reliability, and performance of IT infrastructure and systems.
- Manage vendor relationships and contracts for IT services and hardware.
- Develop and enforce IT policies and procedures, ensuring compliance with regulatory requirements (e.g., GDPR).
- Lead IT projects from conception to completion, ensuring timely delivery and alignment with business goals.
- Provide strategic guidance on technology solutions to support business growth and innovation.
- Oversee IT support operations, ensuring high levels of user satisfaction and efficient issue resolution.
- Implement and maintain disaster recovery and business continuity plans for critical IT systems.
Required Skills
- Proven experience in IT management or a similar leadership role.
- Strong knowledge of network infrastructure (TCP/IP, LAN/WAN, firewalls, VPN).
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Proficiency in operating systems (Windows, macOS, Linux) and virtualisation technologies.
- Demonstrated project management skills (Agile, Waterfall).
- Excellent leadership, team management, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Budget management and vendor negotiation expertise.
- Knowledge of IT security best practices and data privacy regulations.
- Exceptional communication skills, both written and verbal.
Preferred Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- Certifications such as ITIL, PMP, CCNA, CompTIA Security+.
- Experience in a large, international, or fast-paced technology company.
- Familiarity with ITSM platforms (e.g., ServiceNow, Jira Service Management).
- Experience with enterprise-level hardware and software solutions.
- Knowledge of scripting languages (e.g., Python, PowerShell) for automation.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Opportunity for professional development and training courses.
- Employee travel discounts and benefits on Booking.com products.
- Hybrid work model flexibility.
- Modern, vibrant office environment in Amsterdam with free snacks and drinks.
- Pension scheme and life insurance.
- Relocation support for international candidates.
- Opportunities to work with a diverse, international team.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and learning more about how your expertise can contribute to Booking.com’s success.
