About Company
Lloyds Banking Group is a leading UK financial services group, with a heritage spanning over 250 years, dedicated to helping Britain prosper. We serve millions of customers and businesses, providing a wide range of banking and financial products and services. Our commitment to digital transformation, innovation, and customer-centricity means we rely heavily on robust, secure, and cutting-edge IT infrastructure. We foster an inclusive and diverse environment where colleagues can thrive, develop their skills, and make a significant impact on our journey to build the bank of the future.
Advertisement
Job Description
We are seeking a highly experienced and strategic IT Infrastructure Manager to join our dynamic technology team at Lloyds Banking Group. This critical role is central to ensuring the stability, performance, and security of our core IT infrastructure, which underpins the services we provide to millions of customers daily. As an IT Infrastructure Manager, you will lead a talented team of engineers and administrators, overseeing the design, implementation, and maintenance of our diverse technology stack, including network, server, storage, virtualisation, and cloud environments (Azure/AWS).
Your primary mission will be to drive strategic infrastructure initiatives, embracing new technologies, and ensuring strict compliance with regulatory standards that govern the financial services industry. This is an unparalleled opportunity to shape the future of our technological backbone, supporting critical banking operations and directly contributing to our ambitious digital transformation agenda. We are looking for a visionary leader who can expertly balance day-to-day operational excellence with proactive, long-term strategic planning. You will be instrumental in fostering a culture of continuous improvement, innovation, and resilience within your team and across the wider technology function. This role demands strong leadership, technical acumen, and excellent stakeholder management skills, as you will collaborate extensively with other IT departments, business units, and external vendors to ensure seamless service delivery and integration across our enterprise. You will also be responsible for optimising infrastructure costs, managing vendor relationships effectively, and implementing best practices for IT service management (ITSM) to maintain our high standards of service availability and reliability.
Key Responsibilities
- Lead, mentor, and develop a high-performing team of IT infrastructure professionals, fostering a culture of technical excellence, accountability, and continuous learning.
- Oversee the design, deployment, maintenance, and upgrade of all core IT infrastructure components, including enterprise networks, servers (Windows/Linux), storage solutions, virtualisation platforms (VMware, Hyper-V), and cloud services (Azure, AWS).
- Ensure the highest levels of infrastructure availability, performance, and security, adhering strictly to industry best practices, internal policies, and financial regulatory requirements.
- Develop and implement strategic roadmaps for infrastructure evolution, incorporating emerging technologies, scaling solutions, and optimising existing environments.
- Manage IT infrastructure projects from conception through to successful completion, ensuring timely delivery, budget adherence, and alignment with business objectives.
- Collaborate effectively with other IT departments (e.g., Cyber Security, Application Development, IT Operations) to ensure seamless service delivery, integration, and cross-functional problem resolution.
- Manage key vendor relationships, negotiate contracts, and rigorously evaluate new products and services to ensure they meet our technical and business needs.
- Implement and enforce robust IT policies, procedures, and standards, including comprehensive incident management, problem management, and change management processes.
- Proactively monitor infrastructure performance, troubleshoot complex issues, and implement preventative measures to minimise outages and service disruptions.
- Manage disaster recovery and business continuity planning for critical infrastructure components, conducting regular tests and updates.
- Identify opportunities for automation, process improvement, and efficiency gains within the infrastructure landscape to enhance operational effectiveness.
Required Skills
- Proven experience (minimum 6 years) in managing complex IT infrastructure environments within a large enterprise, preferably in a regulated industry.
- Strong leadership, team management, and mentoring skills, with a track record of building and motivating high-performing teams.
- Expertise in network administration, including TCP/IP, LAN/WAN technologies, firewalls, routing protocols, and network security.
- Proficiency with enterprise-level server operating systems (Windows Server, Linux distributions).
- Extensive experience with virtualisation technologies (e.g., VMware vSphere, Microsoft Hyper-V).
- Solid understanding and hands-on experience with cloud platforms (e.g., Microsoft Azure, Amazon Web Services).
- Strong knowledge of storage solutions (SAN, NAS, object storage) and data backup/recovery strategies.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to articulate complex technical information to diverse audiences.
- Comprehensive understanding of IT security principles, best practices, and compliance frameworks.
Preferred Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Relevant industry certifications (e.g., CCNA/P, MCSE, VCP, ITIL Foundation, Azure/AWS certifications).
- Prior experience in the financial services sector or other highly regulated industries.
- Familiarity with DevOps principles and infrastructure as code (IaC) tools (e.g., Terraform, Ansible).
- Experience with enterprise monitoring and logging tools (e.g., Splunk, Dynatrace, Nagios).
- Project management certification (e.g., Prince2, PMP).
Perks & Benefits
- Competitive base salary and a performance-related bonus scheme.
- Generous pension scheme contributions.
- Comprehensive private medical insurance.
- Flexible working options, including a hybrid work model.
- 28 days annual leave plus public holidays.
- Significant opportunities for professional development, training, and career progression.
- Employee discounts on a range of banking products and services.
- Access to a variety of wellbeing programs and support initiatives.
- Colleague share schemes and retail discounts.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their CV and cover letter. Please ensure your application highlights your relevant experience and qualifications for this role. We look forward to reviewing your application.
Advertisement
