About Company
Nestled in the historic Algiers Point neighborhood, just a short ferry ride from the vibrant French Quarter, the Inn on Algiers Point offers guests a unique blend of historic charm, modern comfort, and authentic New Orleans hospitality. Our beautifully preserved inn provides an intimate, boutique experience for travelers seeking tranquility and local immersion. We pride ourselves on creating a welcoming atmosphere where every guest feels like family, enjoying personalized service, comfortable accommodations, and the enchanting allure of our riverside community. Our commitment to excellence in guest care and property management has made us a beloved destination for those looking to experience the true spirit of New Orleans away from the hustle and bustle, yet still within easy reach of all its attractions.
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Job Description
Are you a seasoned hospitality professional with a passion for creating unforgettable guest experiences? Do you thrive in a dynamic environment where no two days are alike, and personal touches make all the difference? Inn on Algiers Point is seeking a dedicated and charismatic Innkeeper to oversee all aspects of our charming boutique inn. This pivotal role is more than just a job; it’s an opportunity to become the heart and soul of our establishment, ensuring operational excellence, unparalleled guest satisfaction, and the continued success of our cherished property.
The Innkeeper will be responsible for the daily management of the inn, from front-of-house guest interactions and reservation management to back-of-house maintenance coordination and staff supervision. You will embody the spirit of Southern hospitality, anticipating guest needs, resolving issues with grace, and maintaining the impeccable standards that our guests expect. This role requires a blend of business acumen, meticulous attention to detail, and a genuine love for people and the unique culture of New Orleans.
Working closely with owners, the Innkeeper will also contribute to marketing efforts, develop guest retention strategies, and manage budgets to ensure profitability and sustained growth. This is an incredible opportunity for a proactive leader with a warm demeanor, strong problem-solving skills, and a commitment to delivering exceptional service. If you are ready to immerse yourself in the rich tapestry of New Orleans and help us continue to provide an authentic, memorable stay for every visitor, we invite you to join our family and lead our team.
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Key Responsibilities
- Manage all daily operations of the inn, ensuring smooth and efficient service.
- Oversee guest relations, including check-ins, check-outs, special requests, and complaint resolution.
- Handle reservation management, online travel agent (OTA) portals, and direct booking systems.
- Supervise, train, and schedule support staff, fostering a positive and productive work environment.
- Coordinate with housekeeping and maintenance teams to ensure rooms and common areas meet impeccable standards.
- Manage breakfast service, including menu planning, preparation, and presentation.
- Implement and uphold all health, safety, and operational policies and procedures.
- Oversee inventory, purchasing, and budget management to ensure cost-effective operations.
- Develop and execute local marketing strategies to attract new guests and encourage repeat business.
- Maintain the historic charm and aesthetic of the property.
- Provide local recommendations and concierge services to enhance guest experiences.
Required Skills
- Minimum 3 years of experience in hotel, B&B, or hospitality management.
- Proven track record in guest service excellence and operational leadership.
- Strong communication and interpersonal skills, with a welcoming and approachable demeanor.
- Proficiency in property management systems (PMS) and reservation software.
- Excellent organizational and multitasking abilities, with keen attention to detail.
- Basic accounting and budgeting skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Problem-solving aptitude and ability to remain calm under pressure.
- Valid driver’s license.
Preferred Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- Experience managing historic or boutique properties.
- Knowledge of local New Orleans attractions, culture, and dining scene.
- Proficiency in culinary arts for breakfast preparation.
- Marketing or social media management experience for hospitality.
- Fluency in additional languages.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunity to live and work in the vibrant and historic Algiers Point community.
- Discounted stays at affiliated properties (if applicable).
- Professional development and growth opportunities.
- A supportive and passionate team environment.
- The unique reward of providing memorable experiences for guests from around the world.
How to Apply
Interested candidates are invited to submit a detailed resume and a cover letter outlining their relevant experience and passion for hospitality. Please highlight your experience as an Innkeeper or in a similar leadership role. Click on the application link below to apply for the job.
