About Company
Capita is a leading provider of business process services, customer management, and professional services, operating across the UK, Europe, India, and South Africa. We help our clients transform the way they deliver services to their customers, citizens, and employees. With a diverse workforce of over 50,000 colleagues, we manage and deliver complex services, providing innovative solutions that are essential to the daily lives of millions. At Capita, we believe in unlocking potential, fostering growth, and creating an inclusive environment where everyone can thrive. Join us to be part of a dynamic team dedicated to making a tangible difference.
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Job Description
We are seeking a highly motivated and experienced Human Resources Manager to join our robust People team in London. This pivotal role requires a seasoned HR professional with a strong understanding of HR best practices, employment law, and a proven track record of strategic HR leadership. The successful candidate must hold a valid Chartered Institute of Personnel and Development (CIPD) qualification, demonstrating a commitment to professional excellence and continuous development in the HR field.
As a Human Resources Manager, you will be instrumental in shaping and implementing HR strategies that align with Capita’s business objectives. You will be responsible for overseeing various aspects of the employee lifecycle, from talent acquisition and onboarding to performance management, employee relations, and succession planning. Your expertise will be crucial in fostering a positive and productive work environment, ensuring compliance with all regulatory requirements, and driving employee engagement initiatives across designated business units.
This role offers an exciting opportunity to partner with senior leaders, providing expert HR guidance and support on complex people challenges. You will be expected to leverage your analytical skills to interpret HR data, identify trends, and recommend proactive solutions that enhance organizational effectiveness and employee satisfaction. A key part of your remit will be to champion our company values, promote diversity and inclusion, and contribute to a culture where every colleague feels valued and empowered.
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We are looking for someone who can not only manage daily HR operations but also contribute to long-term strategic HR planning. You will be a trusted advisor, capable of handling sensitive employee issues with discretion and professionalism. If you are passionate about people, possess excellent communication skills, and are ready to take on a challenging yet rewarding role within a leading organization, we encourage you to apply. This is an unparalleled opportunity to advance your career within a company that is committed to your growth and development.
Key Responsibilities
- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Manage the end-to-end employee lifecycle, including recruitment, onboarding, performance management, and offboarding.
- Provide expert guidance and support to employees and managers on HR policies, procedures, and employment law.
- Lead complex employee relations cases, including disciplinary, grievance, and redundancy processes.
- Drive talent management initiatives, including succession planning, career development, and training programs.
- Ensure compliance with all relevant employment legislation and internal policies.
- Champion diversity, equity, and inclusion initiatives to foster an inclusive workplace culture.
- Analyze HR metrics and data to identify trends, inform decision-making, and improve HR effectiveness.
- Collaborate with business leaders to understand their needs and provide tailored HR solutions.
- Manage HR projects and contribute to the continuous improvement of HR processes and systems.
Required Skills
- CIPD Level 5 (Associate CIPD) or CIPD Level 7 (Chartered CIPD) qualification is mandatory
- Extensive experience as an HR Manager or Senior HR Advisor in a large, complex organization
- In-depth knowledge of UK employment law and HR best practices
- Proven ability to manage complex employee relations issues
- Strong strategic thinking and problem-solving skills
- Excellent communication, interpersonal, and negotiation skills
- Proficiency in HRIS and Microsoft Office Suite
- Demonstrated ability to influence and partner with senior stakeholders
Preferred Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Experience working in a professional services or large-scale outsourcing environment
- Project management experience within an HR context
- Experience with HR analytics and data-driven decision making
Perks & Benefits
- Competitive salary and performance-based bonus scheme
- 23 days annual leave, rising with service, plus bank holidays
- Generous company pension scheme
- Private medical insurance
- Life assurance
- Extensive learning and development opportunities, including support for professional qualifications
- Flexible working options (hybrid model)
- Employee assistance program for mental and physical well-being
- Discount and recognition schemes
How to Apply
Interested candidates are invited to click on the application link below to submit their CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. Please ensure your CIPD qualification is clearly stated in your application.
