About Company
Nestled on the sandy shores of Lake Kivu, Lake Kivu Serena Hotel offers a luxurious retreat in Gisenyi, Rwanda. As part of the prestigious Serena Hotels group, renowned for its portfolio of bespoke hotels, resorts, and safari lodges across East Africa, we are committed to providing unparalleled hospitality experiences. Our hotel boasts a stunning lakeside setting, world-class amenities, and a vibrant atmosphere, making it a premier destination for both leisure and business travelers. We pride ourselves on our commitment to excellence, sustainable practices, and creating a memorable stay for every guest. Joining Lake Kivu Serena Hotel means becoming part of a dedicated team that values professionalism, passion, and delivering exceptional service in a truly breathtaking environment.
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Job Description
We are seeking a highly motivated and experienced Housekeeping Supervisor to join our dynamic team at Lake Kivu Serena Hotel. This pivotal role is essential for maintaining the pristine appearance and impeccable cleanliness standards that our luxury guests expect and deserve. As a Housekeeping Supervisor, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring that all guest rooms, public areas, and back-of-house facilities consistently meet the highest standards of hygiene, tidiness, and aesthetic appeal. You will lead, inspire, and develop a team of housekeeping attendants, fostering a positive and productive work environment while ensuring efficient resource allocation and adherence to all hotel policies and safety regulations. The ideal candidate will possess a keen eye for detail, strong leadership capabilities, and an unwavering commitment to guest satisfaction. You will play a crucial role in creating a welcoming and comfortable atmosphere, directly impacting our guests’ overall experience and contributing to the reputation of Lake Kivu Serena Hotel as a leading luxury destination.
Key Responsibilities
- Supervise and coordinate the daily activities of the housekeeping team, including room attendants, public area attendants, and laundry staff.
- Inspect guest rooms, public areas, and back-of-house areas to ensure compliance with Lake Kivu Serena Hotel’s cleanliness and maintenance standards.
- Train new housekeeping staff and provide ongoing coaching and development to existing team members.
- Manage inventory of linens, cleaning supplies, and guest amenities, ensuring adequate stock levels and minimizing waste.
- Develop and implement efficient cleaning schedules and procedures to maximize productivity and maintain high standards.
- Address guest requests and complaints promptly and professionally, ensuring satisfactory resolution.
- Monitor and maintain all housekeeping equipment, reporting any malfunctions or repair needs.
- Ensure strict adherence to health, safety, and hygiene regulations, including proper handling of chemicals and waste disposal.
- Assist in the preparation of departmental reports, including room status, occupancy, and lost and found items.
- Collaborate with other hotel departments, such as Front Office and Maintenance, to ensure seamless operations and guest satisfaction.
- Participate in departmental meetings and contribute to continuous improvement initiatives.
Required Skills
- Proven experience in a supervisory role within a luxury hotel housekeeping department.
- Exceptional attention to detail and a strong commitment to cleanliness and hygiene.
- Excellent leadership, communication, and interpersonal skills.
- Ability to train, motivate, and manage a diverse team effectively.
- Strong organizational and time management abilities.
- Proficiency in English, both written and verbal.
- Knowledge of various cleaning techniques, products, and equipment.
- Ability to work flexible hours, including weekends and public holidays.
- Problem-solving skills and ability to handle challenging situations with composure.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management or a related field.
- Proficiency in Kinyarwanda and/or French.
- Experience with hotel property management systems (PMS) and housekeeping management software.
- Knowledge of eco-friendly cleaning practices and sustainability initiatives.
- First Aid and Safety certification.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive health insurance package.
- Meals provided during working hours.
- Opportunities for professional development and career advancement within Serena Hotels.
- Employee recognition programs.
- Dynamic and supportive work environment.
- Accommodation assistance for eligible candidates (subject to hotel policy).
How to Apply
Interested candidates are invited to apply by clicking the application link below. Please ensure your application includes a detailed resume and a cover letter outlining your suitability for this role.
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