About Company
Seeking a dynamic start to your hospitality career? Career.supersecrets is a dedicated recruitment partner, connecting passionate individuals with prime opportunities across Nigeria’s thriving hotel industry. We understand the nuances of front desk operations and strive to place talent where they can truly shine. We pride ourselves on fostering growth and providing pathways to rewarding roles that offer stability and excellent benefits, like the comprehensive room and board package available with this specific position. Join us in finding your perfect professional home.
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Job Description
Are you a warm, engaging individual with a passion for exceptional guest service? Do you thrive in a bustling environment where every day brings new opportunities to create memorable experiences? Career.supersecrets is thrilled to be recruiting on behalf of a reputable hotel situated in the vibrant Bariga, Shomolu area, for a dedicated Hotel Receptionist – Front Desk Staff member. This is more than just a job; it’s an opportunity to be the inviting face of hospitality, providing a welcoming atmosphere and efficient service to guests from all walks of life.
In this pivotal role, you will be the first point of contact for all hotel visitors and guests, responsible for ensuring a seamless and pleasant experience from check-in to check-out. Your duties will span across managing reservations, handling guest inquiries with expertise, providing insightful local recommendations, and resolving any issues with professionalism and grace. We are looking for someone with a meticulous eye for detail, excellent verbal and written communication skills, and a genuine desire to go above and beyond for every guest. The ideal candidate will possess a proactive attitude, strong organizational abilities, and the capacity to multitask effectively in a fast-paced setting while maintaining composure. This position offers not only a competitive salary but also the significant added benefit of room and board, providing a comfortable and convenient living arrangement within close proximity to your workplace. This invaluable perk makes it an ideal opportunity for those seeking to immerse themselves fully in their role, minimize commute times, and become an integral part of both the hotel team and the local Bariga community.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Handle guest check-outs efficiently, accurately processing payments and providing necessary information.
- Manage all incoming calls, direct them appropriately, and respond to guest inquiries promptly and courteously.
- Process reservations accurately, manage room assignments, and update guest information in the property management system.
- Provide comprehensive information about hotel services, facilities, and local attractions.
- Address guest complaints and concerns with empathy and professionalism, striving for swift and satisfactory resolutions.
- Maintain a clean, organized, and inviting front desk area at all times.
- Assist with administrative tasks such as filing, record-keeping, and preparing daily reports.
- Collaborate effectively with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless guest satisfaction.
- Ensure security protocols are followed and report any suspicious activities promptly to management.
- Manage cash and credit card transactions accurately, reconciling daily accounts.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in using hotel property management systems (e.g., Opera, Fidelio, or similar).
- Strong customer service orientation and interpersonal skills.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated problem-solving abilities and a calm demeanor under pressure.
- High level of attention to detail and accuracy.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Prior experience (6+ months) working in a hotel or similar customer-facing role in a busy environment.
- Knowledge of local attractions and amenities in Bariga, Shomolu, and wider Lagos.
- Fluency in additional local languages (e.g., Yoruba) is a significant advantage.
Perks & Benefits
- Competitive monthly salary.
- Complimentary on-site accommodation (room & board) providing comfort and convenience.
- Opportunities for professional development and career growth within the hospitality sector.
- A supportive and dynamic work environment where teamwork is valued.
- Meals provided during shifts.
- Paid time off and holidays as per company policy.
- Access to training programs to enhance skills.
How to Apply
Eager to kickstart your career in hospitality with a reputable establishment? Click on the link below to submit your application directly. We look forward to reviewing your qualifications and potentially welcoming you to our team!
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