About Company
Career.supersecrets connects passionate individuals with exceptional opportunities in Nigeria’s thriving hospitality sector. We are a dynamic recruitment partner, dedicated to identifying and nurturing talent for roles that truly make a difference. Our mission is to empower professionals by matching them with environments where they can excel, grow, and contribute meaningfully. For aspiring hotel receptionists, we offer pathways to engaging careers within reputable establishments that value service excellence and employee well-being. Joining through us means gaining access to a supportive network and roles designed for your success. We believe in building careers, not just filling vacancies.
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Job Description
This integral role at a distinguished hotel situated on Bode Thomas, Surulere, is an exciting opportunity for an enthusiastic and service-oriented individual to become the face of hospitality. As a Hotel Receptionist and Front Desk Staff, you will be the first point of contact for guests, setting the tone for their entire stay. Your exceptional communication skills, warm demeanor, and proactive approach will ensure every guest feels welcomed, valued, and attended to from arrival to departure. Beyond routine check-ins and check-outs, this position involves handling inquiries, making reservations, managing guest requests, and resolving any issues with professionalism and grace. You will be instrumental in creating memorable experiences, fostering a welcoming atmosphere, and upholding the hotel’s reputation for outstanding guest service. This full-time position offers the unique benefit of room and board, providing a comfortable living arrangement to support your professional dedication within a vibrant community. If you possess a genuine passion for people, an unwavering commitment to service excellence, and thrive in a dynamic, guest-centric environment, we invite you to embark on a rewarding career journey with a team dedicated to making every guest’s stay exceptional. We are looking for someone who is not just a desk attendant, but a true hospitality ambassador, ready to provide a seamless and pleasant experience for all visitors.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Handle guest check-outs, accurately process payments, and assist with luggage and transportation needs.
- Manage a multi-line phone system, directing calls, taking messages, and providing information.
- Process reservations, modifications, and cancellations, ensuring accuracy and availability.
- Address guest inquiries, provide local information, and offer recommendations for dining and attractions.
- Resolve guest complaints and issues promptly, courteously, and effectively to ensure satisfaction.
- Maintain accurate guest records and ensure data privacy protocols are strictly followed.
- Collaborate effectively with other hotel departments (housekeeping, maintenance, food & beverage) to fulfill guest requests.
- Maintain cleanliness and organization of the front desk area and lobby, presenting a professional appearance.
- Handle incoming and outgoing mail and packages for guests and hotel staff.
- Adhere to all hotel policies, procedures, and safety guidelines, ensuring a secure environment.
- Assist with other administrative duties as required to support hotel operations and guest services.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven customer service experience, preferably in a hospitality setting.
- Proficiency in using hotel management software (PMS) or ability to learn quickly.
- Strong interpersonal and problem-solving abilities, with a calm demeanor under pressure.
- Ability to remain professional, courteous, and efficient in a fast-paced environment.
- Exceptional organizational skills and meticulous attention to detail.
- Basic computer literacy, including familiarity with MS Office Suite.
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
- A positive, proactive attitude and a genuine passion for serving guests and creating positive experiences.
Preferred Qualifications
- OND/HND/B.Sc. in Hospitality Management, Tourism, or a related field.
- Proficiency in an additional local language (e.g., Yoruba, Igbo, Hausa) or an international language (e.g., French).
- Previous experience working in a 3-star or higher hotel environment.
- Extensive knowledge of local attractions, events, and transportation options in Lagos, particularly Surulere.
- First Aid and CPR certification.
Perks & Benefits
- Competitive monthly salary with potential for performance bonuses.
- Complimentary room and board provided on the hotel premises, ensuring convenience and comfort.
- Opportunities for career growth and professional development within the hospitality sector.
- Paid time off and observance of public holidays.
- Access to delicious staff meals during shifts.
- A supportive, collaborative, and friendly work environment.
- Comprehensive training programs to enhance your skills and industry knowledge.
- Employee discounts on hotel services (where applicable) and partner establishments.
How to Apply
If you are a dedicated and customer-focused individual ready to embrace a fulfilling career in hospitality, we encourage you to apply! Please click on the application link below to submit your resume and a brief cover letter outlining your relevant experience, highlighting your passion for guest service, and explaining why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to a dynamic team!
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