About Company
Are you an aspiring hospitality professional eager to launch your career in a vibrant setting? Career.supersecrets is your gateway! We specialize in connecting top talent with exceptional opportunities within Nigeria’s thriving hospitality sector. For this pivotal Hotel Receptionist – Front Desk Staff role, we are partnering with a modern, guest-centric hotel located right in the heart of Oworonshoki. This is more than just a job; it’s a chance to be the welcoming face of a dynamic establishment, where every interaction leaves a lasting impression. Join us to find your perfect professional home, where your dedication to service is truly valued and rewarded.
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Job Description
We are seeking a highly motivated and customer-focused individual to join a vibrant hospitality team as a Hotel Receptionist – Front Desk Staff. This full-time role offers an exciting opportunity to be the first point of contact for guests, ensuring their experience from check-in to check-out is seamless, welcoming, and memorable. Located in the bustling area of Oworonshoki, Lagos, our partner hotel prides itself on delivering exceptional service and creating a warm, inviting atmosphere for all visitors. The successful candidate will be the heart of the hotel’s operations, managing reservations, providing local recommendations, handling guest inquiries, and maintaining the highest standards of professionalism and efficiency. If you possess a genuine passion for service, excellent communication skills, and a desire to contribute to a positive guest journey, we encourage you to apply. This role is perfect for someone looking to grow within the hospitality industry, offering a supportive environment where your contributions are recognized and your career development is encouraged. You’ll be instrumental in creating an unforgettable stay for guests, making every interaction count. Your natural warmth and professionalism will set the tone for their entire visit, reflecting the quality and care our partner hotel provides. This position involves direct interaction with a diverse clientele, requiring adaptability and a consistently positive attitude.
Key Responsibilities
- Warmly welcome guests upon their arrival, manage check-ins and check-outs efficiently, and assign rooms according to reservation details.
- Handle all guest inquiries, requests, and complaints promptly and professionally, escalating issues to management when necessary to ensure guest satisfaction.
- Manage hotel reservations, cancellations, and modifications through the property management system (PMS) accurately.
- Process payments, handle cash, credit card transactions, and maintain a balanced till, adhering to all financial procedures.
- Provide comprehensive information about hotel services, facilities, local attractions, and dining options to enhance the guest experience.
- Answer phone calls, respond to emails, and manage correspondence in a timely and courteous manner.
- Maintain a clean, tidy, and organized front desk area, ensuring all necessary supplies are stocked and readily available.
- Collaborate effectively with other hotel departments such as housekeeping and maintenance to ensure guest requests are met seamlessly.
Required Skills
- Proven experience in a customer service role, preferably within the hospitality sector.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly, approachable, and professional demeanor.
- Proficiency in basic computer applications and experience with Property Management Systems (PMS) is a plus.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Problem-solving aptitude with a calm and resourceful approach under pressure.
- High level of integrity and attention to detail.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Previous experience as a hotel receptionist or front desk agent.
- Familiarity with local attractions and amenities in Oworonshoki and wider Lagos.
- Ability to speak multiple languages is an added advantage.
Perks & Benefits
- Competitive salary package.
- Complimentary room and board on-site.
- Opportunities for professional growth and career advancement within the hospitality industry.
- Supportive and dynamic work environment.
- Health and wellness programs.
- Staff meals during shifts.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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